Verizon Business Receives 'Positive' Rating in MarketScope Report for Global Remote Support Services

BASKING RIDGE, N.J. -- Verizon Business has received a "Positive" rating from leading industry analyst firm Gartner Inc. in its inaugural report, "MarketScope for Remote Support Services (Global)."¹

The report, which focuses on "the remote technical support of various IT services that are related to infrastructure support from global delivery sites," evaluated 26 global and regional service providers for their remote support functions, including database administration, enterprise resource planning (ERP), operation support, help desk services, technical support for mainframes and other functions.  To be included in the report, the service provider must have a minimum of $10 million in global revenue as well as meet Gartner's rigorous criteria used to evaluate and rate the effectiveness and consistency of services delivered by each provider. These include market understanding, customer experience, product/service offerings and geographic strategy. 

Michael Marcellin, vice president of product marketing for Verizon Business, said, "In today's global, distributed business world, Verizon Business is at the forefront of how information technology is delivered and supported.  We believe this rating demonstrates Verizon Business' commitment to and strong track record for delivering IT services globally while helping customers to be more agile and control costs."

According to Gartner, "with major drivers to reduce cost and institute efficiency gains in operating infrastructure environments, Gartner is seeing a major shift in the way these services (traditionally delivered locally) can now be remotely supported. ... Over time, with the increased demand, we expect that the service offerings [offered by vendors] will further delineate."

Verizon Business' comprehensive portfolio of IT and hosting solutions helps businesses overcome their most pressing IT challenges.  From simple colocation to full IT applications management, Verizon Business can serve as a true extension of a customer's IT organization.  Services include Data Center Colocation, Remote Backup and Restore, Hosted Messaging and Instant Messaging, IT Service Desk, Akamai Services, IP Application Hosting, and Remote IP Application Management.  More information is available by visiting http://www.verizonbusiness.com/us/itsolutions. 

About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), operates the world's most connected public IP network and uses its industry-leading global-network capabilities to offer large-business and government customers an unmatched combination of security, reliability and speed.  The company integrates advanced IP communications and information technology (IT) products and services to deliver leading enterprise solutions including managed services, security, mobility, collaboration and professional services.  These solutions power innovation and enable the company's customers to do business better. For more information, visit www.verizonbusiness.com.

MarketScope Disclaimer
The MarketScope is copyrighted 17 October 2008 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

¹Gartner "MarketScope for Remote Support Services (Global)" by Richard T. Matlus, William Maurer, Frank Ridder, Gianluca Tramacere, Claudio Da Rold, Eric Goodness, Jim Longwood. October 17, 2008

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