NEW YORK - Verizon voice-over-IP (VoIP) solutions are helping to put AAA Mid-Atlantic, and the auto club's nearly 4 million members, in the driver's seat.
Under a new agreement, Verizon Business will provide voice, data and IP services and VoIP solutions that will enable AAA Mid-Atlantic to more effectively and efficiently serve customers across five states and the District of Columbia, who rely on the auto club to assist them in their travels. Verizon VoIP will help improve and streamline the company's voice communications.
"Verizon Business' advanced IP capabilities are helping AAA Mid-Atlantic put its pedal to the metal to do business better," said Nancy Gofus, senior vice president of global business products for Verizon. "AAA Mid-Atlantic is a great example of how businesses can make strategic technology investments to achieve more with less, which is especially important in the current economic climate."
VoIP Charges AAA's Enterprise Battery
AAA Mid-Atlantic is taking advantage of Verizon Business' award-winning IP Trunking service with Burstable Enterprise Shared Trunks (BEST) over Verizon Private IP, a global multiprotocol label switching (MPLS) virtual private network service.
The BEST capability of IP Trunking is a unique proposition from Verizon that allows AAA Mid-Atlantic to use idle IP trunk capacity in one location to accommodate an increase in traffic at another location. This reduces the total number of voice communications trunks required to link AAA's approximately 2,800 employees in 54 branch locations throughout Delaware, Maryland, New Jersey, Pennsylvania, Virginia and Washington, D.C.
"AAA is synonymous with rapid, effective and reliable service, and this agreement enables us to put technology to work to deliver the best possible experience for our customers," said Dominic Grosso, chief information officer and vice president of information technology for AAA Mid-Atlantic. "Whether it's roadside assistance, trip planning or helping customers with insurance needs, Verizon is helping AAA Mid-Atlantic achieve its customer service objectives."
AAA Mid-Atlantic will use the Verizon Enterprise Center (VEC), an award-winning self-service global customer portal for Verizon business customers, to manage the auto club's voice, data and IP services. To simplify and speed its business dealings with Verizon, AAA will also use the VEC to dynamically allocate bandwidth and to view and pay its bills online.
Through use of Verizon's sophisticated, environmentally-friendly online billing applications, customers like AAA Mid-Atlantic can control costs and simplify expense management by eliminating paper invoices.
About AAA Mid-Atlantic
AAA Mid-Atlantic has nearly 4 million members in Delaware, Maryland, New Jersey, Pennsylvania, Virginia and the District of Columbia, providing automotive, travel, personal insurance and financial services. AAA has represented motorists and travelers for more than 100 years. One in three licensed drivers is a AAA member. For more information, please visit www.AAA.com.
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a global leader in communications and IT solutions. We combine professional expertise with the world's most connected IP network to deliver award-winning communications, IT, information security and network solutions. We securely connect today's extended enterprises of widespread and mobile customers, partners, suppliers and employees - enabling them to increase productivity and efficiency and help preserve the environment. Many of the world's largest businesses and governments - including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions - rely on our professional and managed services and network technologies to accelerate their business. Find out more at www.verizonbusiness.com.