When a leading North American men's apparel retailer was sizing up its technology options to improve customer service and operate more efficiently, it turned to Verizon Business for a custom fit.
Building on a long-standing relationship and a renewed agreement, Verizon Business is helping the retailer, Men's Wearhouse, modernize and secure its communications platform to link 750 of its retail locations.
Men's Wearhouse is using Private IP, a network-based virtual private network (VPN) to provide a highly secure infrastructure that can better handle surges in traffic as well as accommodate the company's future growth.
"The Verizon Business account team managed the conversion to our new platform with superior efforts and attention to detail, which ensured there was no impact to our business," said Bill Melvin, chief information officer, Men's Wearhouse. "With this new platform, we are well-poised for future growth, which is a huge plus for us."
Men's Wearhouse is also using Verizon Enhanced Call Routing, a contact center service that helps callers identify and be routed to the most convenient location.
Men's Wearhouse also uses the Verizon Enterprise Center, a 24 x 7 global, one-stop portal that lets the retailer access critical information needed to self-manage its services. The center enables business customers like Men's Wearhouse to securely check online the status of their orders, review and pay bills (and select an environmentally-friendly paperless billing option), request new services, and monitor their network service performance.
About Men's Wearhouse
Founded in 1973, Men's Wearhouse (NYSE: MW) is one of North America's largest specialty retailers of men's apparel with 1,252 stores. The Men's Wearhouse, Moores and K&G stores carry a full selection of designer, brand name and private label suits, sport coats, furnishings and accessories and the Men's Wearhouse and Tux stores carry a limited selection. Tuxedo rentals are available in the Men's Wearhouse, Moores and Men's Wearhouse and Tux stores.
For additional information on Men's Wearhouse, please visit the company's website at www.menswearhouse.com.
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE, NASDAQ: VZ), is a global leader in communications and IT solutions. We combine professional expertise with one of the world's most connected IP networks to deliver award-winning communications, IT, information security and network solutions. We securely connect today's extended enterprises of widespread and mobile customers, partners, suppliers and employees - enabling them to increase productivity and efficiency and help preserve the environment. Many of the world's largest businesses and governments - including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions - rely on our professional and managed services and network technologies to accelerate their business. Find out more at www.verizonbusiness.com.