02.13.2007Corporate

Verizon Expands In-Language Assistance to Korean-Speaking Customers in Three Mid-Atlantic States

NEW YORK - Verizon has expanded its in-language customer-service assistance to Korean-speaking customers to three more states - Maryland, Virginia, West Virginia -- and the District of Columbia.


With this expansion in the Mid-Atlantic region, all of Verizon's customers now have the option to speak with Korean-speaking representatives in their own language to order products and services or get information. Today, Verizon's Korean-speaking customers in the West and along the Eastern Seaboard have access to this level of customer service support.


"At Verizon, we understand that some times it's just easier to conduct business in your own language, and we want to extend that option to as many customers as possible," said Jeff McFarland, director for multicultural marketing for Verizon.


Pedro Correa, vice president of multicultural services for Verizon, said, "With this expansion, we've increased the number of our Korean-speaking customer service representatives by 21 percent. Verizon is committed to delivering the best customer experience to our clients. We are excited to deliver excellence with every customer interaction, and our goal is to create raving fans of our service. Our organization strives to be the premier customer choice for broadband and entertainment services."


Verizon will provide the expanded service from its Multilingual Sales and Service Center in Queens, Monday through Friday from 8 a.m. to 5 p.m.  In select areas, the multilingual center also provides assistance in Korean for small- to medium-sized-business customers.


Verizon offers an array of communications, broadband and entertainment products. Recently Verizon began offering FiOS TV, which delivers hundreds of digital video and music channels, high-definition programming, video-on-demand content, a robust interactive programming guide and other customer-friendly features. Verizon is constructing its fiber-optic network in 16 states, or more than half the states where it offers landline communications services. For information in Korean about Verizon's FiOS services, visit www.verizon.com/fios/korean.


For over a decade, Verizon has provided in-language sales representatives to support customers in Spanish, Russian, Chinese and Vietnamese, in addition to Korean.  Today, more than 1,000 employees staff 13 Verizon consumer multicultural sales and solution centers in various parts of the country, communicating with customers in their native languages.


For assistance in Korean, customers can call toll free 800-483-7772. For more information about Verizon, visit www.verizon.com.


Verizon Communications Inc. (NYSE:VZ), headquartered in New York, is a leader in delivering broadband and other wireline and wireless communication innovations to mass market, business, government and wholesale customers.  Verizon Wireless operates America's most reliable wireless network, serving more than 59 million customers nationwide.  Verizon's Wireline operations include Verizon Business, which operates one of the most expansive wholly owned global IP networks, and Verizon Telecom, which is deploying the nation's most advanced fiber-optic network to deliver the benefits of converged communications, information and entertainment services to customers.  A Dow 30 company, Verizon has a diverse workforce of approximately 242,000 and last year generated consolidated operating revenues of more than $88 billion.  For more information, visit www.verizon.com.


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