Verizon High Speed Internet Customers Can Now Benefit From Advanced Technical Support

NEW YORK - Customers with computer problems can now turn to Verizon for help any time of the day or night.

Verizon's new Premium Technical Support offers affordable, expert help for problems with spyware, adware, viruses, Internet security, hardware issues, computer operating systems and other problems not typically covered by many Internet providers' standard support services. 

"Our customers need help with more than just their online service, and now they can get it from us right away," said Frank Nelson, director of Verizon Broadband Solutions Group.  "Verizon support is available over the phone to solve a variety of computer problems, and customers can avoid expensive, in-home or business service calls." 

Consumers and businesses who have Verizon High Speed Internet service can subscribe to Premium Technical Support for $9.99 a month.  Subscribers will benefit from a single point of contact, unlimited use of the service, and expert one-on-one assistance for a wide variety of computer or Internet problems.

Subscribers receive a special 24/7 toll-free number for all their service-related calls, which connects them to service representatives trained in a broad array of computer-support issues.  The advanced technical service provides help for most problems broadband users may encounter, including virus and spyware removal, firewall issues, networking configurations, malfunctioning routers, and problems with computer hardware and software.

Last year more than 40 million Internet users in the United States had problems with Internet security; 21 million had hardware or software issues; and more than 11 million struggled with home networking.

"Computer users want to turn to their Internet service provider for help with their computer-related issues when those issues are too complicated for either the users or their tech-savvy acquaintances to resolve.  We're answering that call for our Verizon High Speed Internet customers," Nelson said.

Among the computer components and peripherals supported by Verizon Premium Technical Support are routers, network cards, video cards, sound cards, CD/DVD reader-writer, hard drives, flash memory systems, printers, scanners, gaming consoles and firewalls.  Operating systems and software supported by the service are Windows Vista, Windows XP, Windows 2000, Windows 98 and Windows Me.  Mac operating systems are not supported by Verizon Premium Technical Support.

Later this month, customers who don't have advanced technical support and who call Verizon with computer or broadband issues will be given the opportunity to tap into Verizon Premium Technical Support for help with their problems.   Customers can choose to pay for the service for the one-time use or to sign up for an extended contract.  Either way, they will be given prompt assistance with their technical problems.

To obtain more information about Verizon Premium Technical Support and to subscribe to the service, Verizon High Speed Internet consumer and business customers can call their regional Verizon sales and service representatives.  The numbers can be found on customers' Verizon service bills.  To learn more about Verizon High Speed Internet service and to check for pricing and availability in a particular area, visit www.verizon.com/dsl.  Small business customers can visit www.verizon.com/business.

Verizon Communications Inc. (NYSE:VZ), headquartered in New York, is a leader in delivering broadband and other wireline and wireless communication innovations to mass market, business, government and wholesale customers.  Verizon Wireless operates America's most reliable wireless network, serving more than 59 million customers nationwide.  Verizon's Wireline operations include Verizon Business, which operates one of the most expansive wholly owned global IP networks, and Verizon Telecom, which is deploying the nation's most advanced fiber-optic network to deliver the benefits of converged communications, information and entertainment services to customers.  A Dow 30 company, Verizon has a diverse workforce of approximately 242,000 and last year generated consolidated operating revenues of more than $88 billion.  For more information, visit www.verizon.com.