EVERETT, Wash. - Verizon customers who have evacuated their homes because of the recent flooding or who are otherwise unable to use their local phone service can add call forwarding to their account at no charge as part of the company's efforts to help those in need cope with the emergency.
"Staying in touch with family and friends is more important than ever during times of crisis, and free call-forwarding will help our customers remain connected during this emergency," said Margaret Serjak, vice president of operations for Verizon's West Coast Region.
Verizon customers who have lost service due to flooding or related storm damage yesterday, can opt -- at no charge -- to have their telephone calls automatically forwarded to a working phone number at another location where they are staying, or to a wireless number. Customers will not be billed the one-time set-up fees or monthly charges for call-forwarding, although customers will be responsible for any toll charges on forwarded calls and wireless airtime charges.
Residential customers who have been affected by the floods and want to set up call forwarding should call Verizon at 1-800-483-1000. Business customers should call 1-800-483-2000.
Damage to Verizon facilities included the loss of its central office in Vernonia, Oregon and scattered customer service interruptions in Oregon and Washington due to downed or waterlogged cables. Verizon construction crews are working to replace damaged facilities as soon as they are able to reach them safely.
Verizon Communications Inc. (NYSE:VZ), headquartered in New York, is a leader in delivering broadband and other wireline and wireless communication innovations to mass market, business, government and wholesale customers. Verizon Wireless operates America's most reliable wireless network, serving more than 62 million customers nationwide. Verizon's Wireline operations include Verizon Business, which delivers innovative and seamless business solutions to customers around the world, and Verizon Telecom, which brings customers the benefits of converged communications, information and entertainment services over the nation's most advanced fiber-optic network. A Dow 30 company, Verizon has a diverse workforce of more than 238,000 and last year generated consolidated operating revenues of more than $88 billion. For more information, visit www.verizon.com.