Verizon Reports Cellular, Landline Calls Double
No Major Disruption of Phone Networks Despite Heavy Use
September 11, 2001
NEW YORK, NY
Calls to Verizon's cellular and landline networks doubled from
their peak normal volumes in the wake of the apparent terrorist attacks in
New York City and Washington, D.C.
In the aftermath, calls to Verizon's networks reached twice the normal daily
volumes of 115 million calls in New York City and 35 millions calls in the
nation's capital. On a normal business day Verizon handles 1.5 billion
The wireless network, while operating well, is experiencing congestion due
to heavy calling. During the peak of the day, Verizon experienced 50
percent to 100 percent more traffic than normal, nationwide, on its wireless
Phone lines were extremely busy much of Tuesday, and many people who tried
to call into or out of New York City and Washington, D.C. experienced a
"fast busy" signal.
Calls to Verizon Directory Assistance and "0" operators also were 100
percent to 200 percent above normal today. Call answering times averaged
between 5 and 50 seconds.
Wherever possible the company is re-routing call traffic. The Verizon
network has redundancies ranging from fiber optic rings to backup power. In
Manhattan, the company has asked long-distance carriers to work with it in
Two facilities at the World Trade Center that handled calls to and from the
complex were destroyed in the building collapse.
Normally, Verizon has 488 employees, including some sales people, who work
in the World Trade Center. They worked on lower floors of the North Tower.
The company has accounted for most of these employees.
At 140 West Street in Manhattan, the company's operations center was
evacuated before the WTC buildings collapsed. Normally, 1,737 employees are
assigned to that building.
Verizon has as many as 10 wireless cell cites in New York City that are not
operating. These are mostly out of service because facilities that connect
the sites to the landline network went through the World Trade Center.
Three temporary cell sites are on standby to go into southern Manhattan as
soon as emergency officials allow. The company is increasing power and
redirecting capacity at several northern New Jersey cell sites to serve
southern Manhattan. By 10 p.m. a new cell site will be on the air in
Liberty State Park in New Jersey, and two additional new cell sites will be
on the air by midnight to bolster New York City coverage.
Temporary cell sites have been established at the Pittsburgh crash location
and a temporary site will soon be operational at the Pentagon.
Verizon Communications (NYSE:VZ) is one of the world's leading providers of
communications services. Verizon companies are the largest providers of
wireline and wireless communications in the United States, with 125 million
access line equivalents and approximately 28 million wireless customers.
Verizon is also the largest directory publisher in the world. A Fortune 10
company with about 260,000 employees and more than $65 billion in annual
revenues, Verizon's global presence extends to 40 countries in the Americas,
Europe, Asia and the Pacific. For more information on Verizon, visit
About Verizon Wireless
Verizon Wireless is the largest wireless communications provider in the U.S. with more than 28 million wireless voice and data customers. The coast-to-coast wireless provider was formed by the combination of the U.S. wireless businesses of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD), including Bell Atlantic Mobile, AirTouch Cellular, GTE Wireless and PrimeCo Personal Communications. Verizon Wireless has a footprint covering more than 90 percent of the U.S. population, 49 of the top 50 and 97 of the top 100 U.S. markets. The company, headquartered in Bedminster, NJ, is 40,000 employees strong. Reporters and editors can find more information about the company on the Web at http://www.verizonwireless.com.