03.07.2017Network

Trust your connections to the network that keeps coming out on top

Media contact(s) 
Howard Waterman
T. 917.359.5505
Karen Schulz
T. 864.987.2006
J.D. Power ranks Verizon the top wireless network for the 18th time in a row

Crowdsourced network award… check.

Scientific network study… check.

Now a customer experience survey about our network… you guessed it… got that, too.

On the heels of the recent RootMetrics National Rootscore® Report that ranked Verizon’s network highest in overall network performance for the seventh consecutive testing period, Verizon continues to extend its lead over the competition and customers have another reason to choose the best unlimited plan on the network they deserve. For the 18th consecutive time, Verizon has received more awards than any other national wireless provider in the J.D. Power Wireless Network Quality Study – further proof that when you need to connect, Verizon has your back.

According to the latest J.D. Power 2017 Wireless Network Quality Performance Study, Volume 1, Verizon Wireless ranked at the top in all six regions measured by the study, and performs significantly better than the industry average in all three quality categories: calling, messaging, and data.

A key staple in our network success is our consistent capital investment in our wireless network. Since 2000, we have invested more than $122 billion across the U.S. Verizon customers are benefitting from our innovative leadership – from the deployment of LTE Advanced technology that provides 50% faster peak speeds in close to 500 markets coast to coast, to the industry’s largest deployment of small cells that provides the best network experience.

“So what does this all mean for customers? It means getting a signal in more places, that calls go through and stay connected, and full HD video on our unlimited plans,” said Nicola Palmer, Verizon’s Chief Network Officer. “Awards are great and we sure appreciate them. It's just another validation of what customers know, that we continue to extend our network performance lead over the competition. But awards are not the goal. We aim to provide the very best wireless experience in the industry every year, every month, every day, and each and every time a customer needs it,” Palmer added.

Verizon Wireless received the highest numerical score among wireless service providers in the J.D. Power 2017 U.S. Wireless Network Quality Performance Study – Volume 1, based on 42,922 total responses throughout the Northeast, Southeast, North Central (tied), Southwest, Mid-Atlantic and West regions measuring the network quality experienced by customers with wireless phones, surveyed July-December 2016. Your experiences may vary. Visit jdpower.com