Residents and businesses in the Northeast have their hands full as they dig out from a record snowfall that dropped up to three feet of powder in the region over the past two days. But Verizon customers, by and large, were in the clear.
The Blizzard of 2015 forced governors in several states to declare states of emergencies and driving bans due to localized flooding, impassible roads and high winds. However, most Verizon technicians were on the job, repairing downed poles and wires and restoring service for our customers.
In the snowiest areas of Massachusetts and Rhode Island, all of Verizon’s administrative and central offices remained open throughout the storm, and the network continued to operate without a hitch. In some areas where there were localized service outages -- such as southeastern Massachusetts, Cape Cod, Martha’s Vineyard and Nantucket -- Verizon crews are working diligently and in cooperation with the respective municipal officials to get those customers back in service as quickly as possible.
“While we’re closing this one out, we have our eyes on the weather forecast for the next couple of days, as well.” --Allison Cole, president of operations for Verizon’s New England region
“We are fortunate to have such dedicated employees who braved some very nasty elements to keep our network up and running,” said Allison Cole, president of operations for Verizon’s New England region.
“That doesn’t surprise me. Verizon has a long, proud history of battling through storms to provide service to our customers. While we’re closing this one out, we have our eyes on the weather forecast for the next couple of days, as well.”
Verizon customers whose services may be impacted by the storms can reach Verizon a number of different ways. They can visit www.verizon.com/outage to report service-related issues, receive alerts, request repair and find helpful service-related FAQs. They also can contact Verizon at 1-800-VERIZON or use the Verizon In-Home Agent application on their PC to diagnose and fix problems.
Small business customers can visit www.verizon.com/bizoutage. Medium business and enterprise customers should contact their regular customer service centers or account teams, as needed. Enterprise customers can also access the Enterprise Center at https://enterprisecenter.verizon.com.