According to Verizon’s Credo – the guiding principles for how the company does business – employees focus outward on the customer, not inward, and make it easier for customers to do business with us by listening, anticipating and responding to their needs.
No one has demonstrated that more than Erik Sheehan, a director of operations for Verizon New Jersey, who was recently recognized by Bob Mudge, president of consumer and mass business for Verizon Telecom, with the company’s highest honor, the Verizon Credo Award.
As a leader and an innovator on Verizon New Jersey’s team, Erik created a number of programs in 2014 to streamline internal processes and identify opportunities to improve his team’s performance to make a difference for customers.
Under Erik’s leadership, his team ranked among the best in a number of performance measurements, including:
- FiOS installation productivity improved 18 percent year-over-year.
- FiOS installation and maintenance quality improved 25 percent year-over-year.
- Technicians calls to Verizon’s Fiber Solutions Center were reduced by 15 percent.
Erik also developed a process to better identify additional locations qualified for Verizon’s FiOS services for residential and multi-tenant locations across New Jersey.
Beyond his role at Verizon, Erik is active in the community, serving as a member of the Board of Trustees for New Jersey Future, an organization focused on smart growth and urban revitalization, and supports organizations such as Junior Achievement.
Erik Sheehan (left) accepts Credo Award from Bob Mudge (right)