WOBURN, MASS. — For the fourth year in a row, Bell Atlantic Mobile was ranked highest in overall customer satisfaction among wireless users in the Boston market, according to the prestigious J.D. Power and Associates 1999 U.S. Wireless Customer Satisfaction Study (sm) released this week. "We've built a premier wireless network," said Bob Stott, Northeast Regional President of Bell Atlantic Mobile. "In addition, our superb customer service and competitive pricing allows us to provide value and reliability to our customers."Based on survey responses, call quality is the most important factor in determining satisfaction with wireless service providers. Other factors, in order of importance, were pricing options, corporate capability, customer service, credibility/communications, and roaming/coverage.
The J.D. Power and Associates 1999 Residential Wireless Customer Satisfaction Study is based on the results of a syndicated study independently funded by J.D. Power and Associates, which acts as an unbiased third party analyzing consumer opinions. The firm's quality and satisfaction measurements are based on actual customer responses from more than one million consumers annually.Bell Atlantic Mobile owns and operates the largest wireless network in the East and systems in the Southwest, covering 180,000 square miles, and the largest chain of retail outlets devoted exclusively to wireless voice, data and paging. Based in Bedminster, NJ, Bell Atlantic Mobile has 6.6 million customers and 8,000 employees from Maine to Georgia and in parts of Arizona, New Mexico and west Texas. Through its "Wireless at Work…" community service program, the company uses its technology to help individuals and communities improve security and emergency communications. Bell Atlantic Mobile's parent, Bell Atlantic Corporation (NYSE:BEL) is one of the world's largest wireless communications companies, with domestic operations in 25 states and international investments in Mexico, Europe and the Pacific Rim. For more information on Bell Atlantic Mobile visit: www.bam.com; on global operations visit: www.bellatlantic.com/worldwide.J.D. Power and Associates, headquartered in Agoura Hills, Calif. is a global marketing information services firm operating in key business sectors including market research, forecasting and customer satisfaction. J.D. Power and Associates can be accessed through the World Wide Web at www.jdpower.com.