DEPTFORD, NJ — Wilton Keating, a retail sales representative at the Verizon Wireless Communications Store in the Deptford Mall, has received the company's Customer Satisfaction Award, which recognizes retail employees who provide shoppers with an outstanding customer experience.
Keating earned the honor during an evaluation by third-party consultants hired by the company to measure customer satisfaction in its stores throughout the country. He received the highest score possible in all categories measured, including customer service knowledge and expertise.
The evaluation was conducted under the Mystery Shopper program, one of the many ways Verizon Wireless is working to ensure each customer enjoys a rewarding experience when shopping at the company's Communications Stores and Verizon Wireless Stores at Circuit City locations throughout the Philadelphia Tri-State region. The program reflects the company's commitment to deliver quality products and services on the nation's most reliable wireless network and the industry's best customer service - in-person, over the phone or online.
"Verizon Wireless sales and service representatives in our stores work one-on-one with our customers and are the front line in our efforts to provide superior customer service," said Christine Baron, president of Verizon Wireless' Philadelphia Tri-State Region. "The goal of these in-store evaluations is to ensure we provide the most complete and worry-free wireless experience anywhere."
The company has 1,900 Communications Stores nationwide and 64 Communications stores and kiosks in the Philadelphia Tri-State Region. The stores are fully staffed with highly-trained representatives ready to speak with customers about all their wireless needs. Bilingual representatives, as well as technical staff, are available in selected locations.
Verizon Wireless is the nation's wireless leader in customer loyalty. Based on customer retention and turnover rates announced publicly by the largest wireless providers, Verizon Wireless in the first quarter of 2005 added a record 1.64 million net new customers while posting a new record low churn rate the percentage of customers who disconnect their service in a given period of time for the second consecutive quarter.