LAWRENCEVILLE, NJ — Retail sales representative Paul Scalice of the Verizon Wireless Store at Circuit City in Lawrenceville has received the company's Customer Satisfaction Award, which recognizes retail employees who provide shoppers with an outstanding customer experience.
Scalice earned the honor during an evaluation by third-party consultants hired by the company to measure customer satisfaction in its stores throughout the country. He received the highest score possible in all categories measured, including customer service knowledge and expertise.
The evaluation was conducted under the Mystery Shopper program, one of the many ways Verizon Wireless is working to ensure each customer enjoys a rewarding experience when shopping at the company's Communications Stores and Verizon Wireless Stores at Circuit City and BJ's locations throughout the Philadelphia Tri-State region. The program reflects the company's commitment to deliver quality products and services on the nation's most reliable wireless network and the industry's best customer service ─ in-person, over the phone or online.
"Verizon Wireless sales and service representatives in our stores work one-on-one with our customers and are critical to our efforts to provide superior customer service," said Christine Baron, president of Verizon Wireless' Philadelphia Tri-State Region. "The goal of these in-store evaluations is to make sure our customers point of sale experience is as good as their experience with our network reliability."
The company has 2,200 Communications Stores nationwide and 87 Communications Stores and kiosks in the Philadelphia Tri-State Region. The stores are fully staffed with highly trained representatives and technical personnel ready to speak with customers about all their wireless needs. Bilingual representatives are available at select locations.
Strong demand for Verizon Wireless services continued during the third quarter of 2006 as the company added 1.9 million net new customers. The company also serves the most retail (non-reseller) customers of any carrier in the industry -- 55 of its 57 million customers are retail, underscoring the strong reputation of Verizon Wireless-branded service. In the third quarter of 2006, the company posted a record-breaking low customer turnover rate of 1.2%, well below the rate reported by the other major wireless carriers.