WALNUT CREEK, CA — Verizon Wireless, the only major carrier with a 30-day network test-drive pledge that pays for calls if a customer isn't satisfied and switches to another carrier, has opened a new retail store in San Jose, California. Located at 5377 and 5379 Prospect Road, the new store will serve Verizon Wireless' growing number of customers in the area with the latest in "hands-on" phone displays, service support, informational kiosks and more.
About the store:
- Expansive customer service and technical support areas
- State-of-the-art self service center featuring bill payment kiosks
- An informational video display, providing information on the latest handsets and accessories, as well as wireless tips, roadside assistance service, customer service, Verizon Wireless network detail, account management options and much more
- Comprehensive overhead directional signage to speed shopping
"Our new store reflects Verizon Wireless' continuing dedication to providing both new and existing customers with the most complete and satisfying wireless experience anywhere," said Rich Garwood, regional president for Verizon Wireless. "San Jose is a vibrant community and we're pleased to be a part of its ongoing growth and development."
About the staff: San Jose area customers can speak with Verizon Wireless' highly trained sales and service representatives about all their wireless needs, including wireless data services like email or music, new lines or equipment. Customers can also visit the store's Technical Service Center to receive guidance on technical issues, to have their phones diagnosed and repaired on the spot, or to receive assistance with memory/phonebook transfers or receive software updates. Verizon Wireless Communications Stores are staffed for sales, customer service and technical support including providing sales and dedicated service to small business customers with up to 50 lines of service.
About the company's commitment: Verizon Wireless is committed to offering quality products and services on the nation's most reliable wireless network and top-quality customer service at more than 2,000 Verizon Wireless stores nationwide, including Verizon Wireless Communications Stores and Verizon Wireless Stores at Circuit City. Customers can also shop and get account information by calling 1-800-2 JOIN IN or by going online at www.verizonwireless.com.
About Test Drive Verizon Wireless recently introduced its 30-day Test Drive, an industry first that lets customers experience its network virtually risk-free for 30 days. If customers are not satisfied with their experience and take their number to another carrier, Verizon Wireless will refund their money for calls, equipment, activation fee and taxes. For more information about Verizon Wireless products and services, visit a Verizon Wireless Communications Store, call 1-800-2 JOIN IN or go to www.verizonwireless.com.
About Verizon Wireless Verizon Wireless operates the nation's most reliable wireless voice and data network, serving more than 59 million customers. The largest US wireless company and largest wireless data provider, based on revenues, Verizon Wireless is headquartered in Basking Ridge, N.J., with 65,000 employees nationwide. The company is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.####