WILMINGTON, MA — Verizon Wireless has appointed Christine Berberich president of the company’s New England Region. Berberich succeeds Ken Dixon, who was recently named president of Verizon Wireless’ Midwest operations.
Berberich is responsible for leading retail and business sales, operations and customer satisfaction efforts for one of the largest regions in the company. Verizon Wireless’ New England Region is comprised of more than 2,000 employees and more than 700 points of distribution, including 125 company-operated Communications Stores across six states.
Verizon Wireless operates the nation’s largest and most reliable wireless voice and 3G network. Recently the company launched the nation’s fastest and most-advanced 4G LTE network across 38 metropolitan areas that cover 110 million people, locally in Metro Boston. 4G LTE delivers laptop users speeds up to 10 times faster than 3G networks, with average data rates between 5 to 12 megabits per second (Mbps) on the downlink and 2 to 5 Mbps on the uplink.
Berberich joined Verizon Wireless in 1993 as a customer service supervisor in the Midwest, eventually rising to area vice president of Customer Service, leading a team of more than 6,000 dedicated call center professionals. Previously she prepared employees to deliver outstanding service and customer experiences as a director of training.
"Christine’s nearly two decades of customer service, operations and training expertise will serve her well in her new role leading our New England Region," said Northeast Area President Nancy Clark. "As a leader of a 6,000-strong customer care organization, Christine built a track record of driving results, from improving the customer experience to building operational excellence, a background that has prepared her well for her new assignment."
Berberich earned her bachelor’s degree in marketing at St. Louis University.
Editor’s note: High-resolution headshots in either Color or Black & White are available for download here.
About Verizon WirelessVerizon Wireless operates the nation’s fastest and most advanced 4G network and largest and most reliable 3G network, and serves more than 93 million customers. Headquartered in Basking Ridge, N.J., with 80,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.