Significant Improvements in Customer Service
Verizon has made significant improvements in satisfaction based on customer service calls. Sixty-six percent of Verizon customers surveyed were “Very Satisfied” with their experience during 2013.
Best in Employee Training
The Training Top 125 annually rates how well companies evolve employee development to support business goals. Verizon ranked No. 1 in 2012 and 2013, and has made the publication’s list for 12 years, making it the only communications company to be in the Hall of Fame.