Verizon Participates in the TRUSTe Privacy Program

[ more ]

Verizon has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and our practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. Verizon wants you to feel confident about your privacy when you use our Web sites (verizon.com, verizonwireless.com, mci.com, verizonbusiness.com, vzw.com, vzwshop.com, and verizon.net) so we ask TRUSTe to review these sites to ensure compliance with its guidelines. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at contact us. If you are not satisfied with our response you can contact TRUSTe here.

[ less ]

Verizon is accredited by the Better Business Bureau Online (BBBOnLine)

[ more ]

The BBBOnLine seal confirms that Verizon is an accredited business that abides by the BBB's Code of Business Practices. This Code represents sound advertising and selling practices that enhance customer trust and confidence in a business. With regard to safeguarding privacy, the BBB Code requires accredited businesses to protect any data they collect against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

[ less ]

Verizon is Committed to Protecting Your Privacy

At Verizon, we are committed to maintaining strong and meaningful privacy protections for customers. Our privacy policy is designed to inform you about the information we collect, how we use it, and your options about certain uses of information. Key elements of our full privacy policy are summarized below.

Verizon's privacy policy applies to customers of the Verizon family of companies in the United States and to visitors to Verizon websites. It does not apply to Verizon Business customers outside the United States.
Read more

Information We Collect and How We Use It

Verizon collects and uses information about our customers and website visitors when you interact with us, when you use our products and services, and when you visit our websites.

This information is used to deliver, provide, and repair products or services; establish and maintain customer accounts and billing records; contact you about our products and services and direct offers or promotions to you; monitor website statistics; and manage and protect our networks. Information may also be aggregated or anonymized for business and marketing uses by us or by third parties.

We may also obtain consumer information (such as demographic and interest data) from outside companies who provide such data. We use this data and combine it with other information we have to help us predict customer preferences and direct marketing offers.
Read more

Information Provided to or Used by Third-Party Advertisers

You may see third-party advertisements on some Verizon websites, services, or devices. In some instances, advertisers seek to provide advertising that may be more relevant to your interests. They do this, for example, by placing cookies on your browser and using them to collect information about your visit on our websites . They may combine this information with similar information obtained from other websites. We also may provide third-party advertisers with the ability to target their ads using geographic or demographic information about customers. This information does not identify you individually. You have choices and may limit the use of your information.
Read more

Information We Share


Within the Verizon Family of Companies:

Verizon shares customer information within our family of companies. You can limit our sharing of certain types of customer information, known as Customer Proprietary Network Information, for marketing purposes.
Read more

Outside the Verizon Family of Companies:

Except in circumstances explained in our Privacy Policy, in privacy policies for specific services, or in agreements with our customers, Verizon does not sell, license or share information that individually identifies our customers with others outside of Verizon for non-Verizon purposes without your consent. We may share information with our vendors and partners for business purposes and when necessary for them to perform work on our behalf. Verizon may also share certain non-personal identifiable information with outside companies to assist with the delivery of advertising campaigns or preparing and sharing aggregate business and marketing reports.
Read more

How to Limit the Sharing and Use of Your Information


Your Choices

  • Customer Information:

    You may choose to opt out of the sharing of specific customer information, within the Verizon family of companies for certain marketing purposes.
    Read more

  • Telemarketing:

    You may request to be removed from the Verizon telemarketing lists at any time.
    Read more

  • Marketing Email, Postal Mail and Door-to-Door Calls:

    You may opt out of receiving marketing-related emails, text messages, or postal mailings or prevent door-to-door marketing.
    Read more

  • Information Used for Online Advertising:

    You have choices about whether certain information collected on websites, including Verizon's, is used to customize advertising based on predictions generated from your visits over time and across different websites.
    Read more

  • Wireless Location Services:

    Verizon Wireless services that use mobile device location data provide you with notice about the collection and use of this data as well as choices about whether specific location-tracking features available on your phone are turned on.
    Read more

  • FiOS TV Services:

    Specific privacy protections apply to Verizon's FiOS and other fiber-to-the-premises services.
    Read more

  • Relevant Advertising:

    Customers may opt-out of participating in relevant advertising programs on their Internet access services or their FiOS television service.
    Read more

  • Business and Marketing Reports:

    Verizon Wireless customers may opt-out of allowing Verizon Wireless to use their information to create aggregated business and marketing reports.
    Read more

  • Parental Controls:

    Age-based content controls are available for parents of Verizon's Internet, Wireless and TV services.
    Read more

Information Security

Verizon has technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer information we maintain.
Read more

Contact Information

If you have questions, concerns or suggestions related to our Privacy Policy or our privacy practices, you may contact us at:

Verizon Privacy Office
1300 I Street, NW
Suite 400 West
Washington, DC 20005
Fax: 202-789-1432
Email: privacyoffice@verizon.com

Accessing and Updating Your Information

You may correct inaccuracies in your information by calling a customer service representative or by accessing your online account and updating your information.
Read more

Changes to the Privacy Policy

If Verizon elects to use or disclose information that identifies you as an individual in a manner that is materially different from that stated in our policy at the time we collected that information from you, we will give you a choice regarding such use or disclosure by appropriate means, which may include use of an opt-out mechanism.
Read more

Verizon is a licensee of the TRUSTe Privacy Program.
Read more

Updated November 2013

© 2009, 2011-2013 Verizon. All Rights Reserved.