Verizon Participates in the TRUSTe Privacy Program

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Verizon has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and our practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. Verizon wants you to feel confident about your privacy when you use our Web sites (verizon.com, verizonwireless.com, mci.com, verizonbusiness.com, vzw.com, vzwshop.com, and verizon.net) so we ask TRUSTe to review these sites to ensure compliance with its guidelines. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at contact us. If you are not satisfied with our response you can contact TRUSTe here.

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Verizon is accredited by the Better Business Bureau Online (BBBOnLine)

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The BBBOnLine seal confirms that Verizon is an accredited business that abides by the BBB's Code of Business Practices. This Code represents sound advertising and selling practices that enhance customer trust and confidence in a business. With regard to safeguarding privacy, the BBB Code requires accredited businesses to protect any data they collect against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

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Customer Proprietary Network Information (CPNI) for Residential and Small Business Customers


National - Residential and Small Business Customers

Under Federal Law, you have the right, and we have the duty, to protect the confidentiality of your telecommunications service information. This includes information regarding the type, technical arrangement, quantity, destination, and amount of use of your telecommunications services, and the related billing for these services.

We may use this information, and share it with our affiliates and agents, for marketing purposes, without further authorization by you, to offer you the full range of communications-related products and services available from Verizon and its affiliates, and to offer you a package of services tailored to your specific needs These services may be different from the type of services you currently buy from us. In addition to local telephone services, these services include long distance, wireless, internet access and video services. A more complete description of the Verizon companies and their service offerings is available at www.verizon.com or you may call your Verizon service representative.

If you wish to restrict this use of your information to offer services as described above, please call us at any time at the following numbers.

CPNI Opt-Out -- State-Specific 800#'s

State Business IVRU 800# Consumer IVRU 800#
AK 866-554-5055 866-483-9700
AL 866-554-5055 866-483-9700
AR 866-554-5055 866-483-9700
AZ 866-554-5055 866-483-9700
CA 866-554-5055

No Spanish
866-483-9700

Spanish

866-837-5160
CO 866-554-5055 866-483-9700
CT 866-554-5575 866-483-3885
DC 866-554-5033 866-483-9500
DE 866-554-5054 866-483-9600
FL 866-554-5055

No Spanish
866-483-9700

Spanish

866-837-5160
GA 866-554-5055 866-483-9700
HI 866-554-5055 866-483-9700
IA 866-554-5055 866-483-9700
ID 866-554-5055 866-483-9700
IL 866-554-5055 866-483-9700
IN 866-554-5055 866-483-9700
KS 866-554-5055 866-483-9700
KY 866-554-5055 866-483-9700
LA 866-554-5055 866-483-9700
MA 866-554-5575 866-483-3885
MD 866-554-5033 866-483-9500
ME 866-554-5575 866-483-3885
MI 866-554-5055 866-483-9700
MN 866-554-5055 866-483-9700
MO 866-554-5055 866-483-9700
MS 866-554-5055 866-483-9700
MT 866-554-5055 866-483-9700
NC 866-554-5055 866-483-9700
ND 866-554-5055 866-483-9700
NE 866-554-5055 866-483-9700
NH 866-554-5575 866-483-3885
NJ 866-554-5054 866-483-9600
NM 866-554-5055 866-483-9700
NV 866-554-5055 866-483-9700
NY 866-554-5575

No Spanish
866-483-3885

Spanish

877-896-0400
OH 866-554-5055 866-483-9700
OK 866-554-5055 866-483-9700
OR 866-554-5055 866-483-9700
PA 866-554-5055

866-554-5054
866-483-9700

866-483-9600
RI 866-554-5575 866-483-3885
SC 866-554-5055 866-483-9700
SD 866-554-5055 866-483-9700
TN 866-554-5055 866-483-9700
TX 866-554-5055

No Spanish
866-483-9700

Spanish

866-837-5160
UT 866-554-5055 866-483-9700
VA 866-554-5055
866-554-5033
866-483-9700
866-483-9500
VT 866-554-5575 866-483-3885
WA 866-554-5055 866-483-9700
WI 866-554-5055 866-483-9700
WV 866-554-5033 866-483-9500
WY 866-554-5055 866-483-9700

Please have your bill and account number available. You may call this number at any time to register or remove your restriction. Your decision will remain in effect until you tell us otherwise. If you have previously restricted use of your telecommunications service information, no action on your part is required unless you wish to remove the restriction. Whatever you decide will not affect our provision of service to you and does not eliminate all other marketing contacts by Verizon. If you have any questions, please call your service representative or account manager.