Verizon Participates in the TRUSTe Privacy Program

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Verizon has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and our practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. Verizon wants you to feel confident about your privacy when you use our Web sites (,,,,,, and so we ask TRUSTe to review these sites to ensure compliance with its guidelines. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at contact us. If you are not satisfied with our response you can contact TRUSTe here.

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Verizon is accredited by the Better Business Bureau Online (BBBOnLine)

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The BBBOnLine seal confirms that Verizon is an accredited business that abides by the BBB's Code of Business Practices. This Code represents sound advertising and selling practices that enhance customer trust and confidence in a business. With regard to safeguarding privacy, the BBB Code requires accredited businesses to protect any data they collect against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

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Recent Changes to the Policy

As Verizon develops new products and services, deploys new technologies and develops new uses of information, we review and update our privacy policy to reflect these changes. In addition, from time to time we make organizational, stylistic and grammatical changes to present our practices in a way that makes our policy easy to read. The information provided below highlights changes to our Privacy Policy that have been made in the past six months. If you have any questions or comments about our Policy, we invite you to contact the Verizon privacy office at

June 2015 Updates

We have updated the privacy policy to include AOL as part of the Verizon family of companies. AOL products and services include online services such as, The Huffington Post, TechCrunch, and Mapquest; AOL Mail and AIM; and advertising services, including ONE by AOL and Many of AOL’s free services are supported by the ads displayed on those services. AOL also provides a variety of online advertising services to other companies that place ads on our services and elsewhere.

The AOL Privacy Policy provides additional information about the collection and use of information from devices you use to access AOL websites, services and software. It also describes the collection and use of information by AOL Advertising and your related choices


March 2015 Privacy Policy Updates

We have updated the Privacy Policy to reflect the introduction of the Verizon Vehicle service and detail the types of information that are collected and used for the vehicle diagnostics, stolen vehicle assistance, one-button emergency calling, automated alerts and driving tips features of this service.

In addition, we have provided information about a device identifier that Verizon Wireless inserts into certain web traffic, as well as information about the way in which our Relevant Mobile Advertising program uses this device identifier.  As before, information that identifies you personally is not shared outside of Verizon as part of this program and you have a choice about whether to participate.

Finally, we have removed information about the Red Box Instant by Verizon service offering because this service is no longer available.


Updated June 2015