Slamming and Cramming

Slamming occurs when a telephone company changes your service provider without your consent or knowledge. Slamming methods can include: “free trials,” signing up for marketing promotions without reading the fine print and offers for credit cards or giveaways.

Cramming is a form of fraud in which a company places unauthorized and miscellaneous charges on your bill. This could involve a charge for a voicemail service, Internet access services or other service charges.

Tips to protect yourself against slamming and cramming:
  • Don't sign up for marketing promotions without reading the terms and conditions before signing up for anything that will be charged to your landline or wireless telephone service.

  • Review all your bills carefully and make sure you understand all charges. Be on the look out for unfamiliar company names, calls you did not make and services you did not order.

  • Understand your phone bill terminology. Verizon customers can use this handy glossary to understand the taxes, fees, surcharges and other charges they may see on their bills.

0

Home Internet Security Products

Internet Security (Antivirus Software)

Verizon’s Internet Security offers one comprehensive security solution which helps protect all covered devices (including smartphones and tablets) from online threats like viruses, spyware and malware.

Learn more about our Internet Security Solution

Digital Security Pro

The Digital Security Pro suite of products combines traditional device-based security, identity theft protection and advanced parental controls to ensure your connected experience is as safe as possible.

Learn more about Digital Security Pro

Lifelock Select

LifeLock® Select monitors the use of your personal information and sends you alerts through its patented alert† system so you can rest easy knowing your identity has protection.

Learn more about Lifelock Select

Device Protection

Get peace of mind with our Device Protection, knowing your TVs, laptops, PCs and tablets are covered for repairs and replacement should something happen to them.

Learn more about Device Protection

TechSure (Internet Support)

Safeguard your identity and your connected devices. TechSure offers 24/7 technical support, identity, device and privacy protection.
 
0

Wireless Security & Protection Products 

Wireless Security & Privacy

Security & Privacy is a security app for your mobile device that helps protect it from malicious apps, spyware and other potential threats to your privacy. It's powered by McAfee. There are two versions of this app:

  • Security & Privacy Single Device - Covers only your individual Verizon mobile device. The app is already installed on Android™ Verizon devices, and it’s included with your Verizon Wireless service for no additional charge.
  • Security & Privacy Multi-Device - Extends this security service to other eligible devices in your household and on your Verizon Wireless account, including computers and mobile devices on other carriers. It’s available for a monthly fee.

Learn more about Verizon Wireless Security and Privacy App 

Total Mobile Protection

Verizon offers comprehensive coverage for loss, theft, or damage to your device and unlimited access to Tech Coach experts to solve virtually any issue with your device.