Policies

Broadband Commitment

For Broadband Internet Access customers of Verizon Online and Verizon Wireless, we are committed to letting you send and receive the lawful content  of your choice. 


Code of Conduct

Employees: Verizon is committed to the highest ethical standards, which are defined in Verizon’s Code of Conduct. We train and certify every Verizon employee to promote compliance with these standards. All Verizon employees are bound by the Code of Conduct adopted by their business.

Suppliers: Verizon’s Supplier Code of Conduct outlines the standards of conduct applicable to companies that provide Verizon with products or services. Suppliers to Verizon must conform to all applicable health, safety and environmental laws and regulations. Suppliers must promote safe working conditions throughout the supply chain and foster environmentally responsible manufacturing processes.


Conflict Minerals

In 2011, Verizon joined the Public-Private Alliance for Responsible Minerals Trade, a group of concerned businesses and governmental organizations calling for action to address conflict minerals concerns while delivering solutions that benefit those involved in responsible minerals trade in the Democratic Republic of Congo.


Content Policy for Verizon Networks

Verizon believes in open networks and that network operators should provide access to all lawful content on the Internet. Our Content Policy, adopted in 2008, governs content on Verizon’s networks. The goal is to help you access the content you want and avoid the content you don’t.


Discrimination and Harassment & Equal Opportunity Commitment

Verizon is committed to a workplace free from unlawful discrimination and harassment and will not tolerate discriminatory or harassing behavior of any kind. This zero tolerance policy extends beyond that which may be required by law. We strive to maintain a work environment totally free from discrimination or harassment: verbal, physical or other behavior that denigrates or shows hostility or aversion toward an individual because of that person’s protected classification.

Verizon’s policy is to provide equal employment opportunity (EEO) to all persons without regard to race, color, religion, age, gender, sexual orientation, gender identity and expression, national origin, disability, marital status, citizenship status, veteran status, military status or other legally protected classifications.


Environmental Policy Statement

Verizon is committed to conducting business in an environmentally responsible manner, and providing employees with a safe and healthy workplace.


Human Rights Statement

Verizon’s Human Rights Statement, adopted in 2009, creates an environment of respect, integrity and fairness for our employees and customers wherever we do business, and we expect that our business partners will operate the same way.

We respect the broad principles in the U.N. Universal Declaration of Human Rights, and we are a signatory to the MacBride Principles, a code of conduct for U.S. companies doing business in Northern Ireland. The Principles require signatories to make all lawful efforts to implement fair employment practices.


Military Leave

For employees called to active military duty, we pay the difference between an employee’s military pay and their Verizon pay for up to three years, with no interruption of health benefits for their dependents.


Paper Sourcing & Use Policy

Verizon promotes sustainable lifecycle practices with regard to paper consumption in the course of its business operations. Verizon will continue to source, use and dispose of paper resources in a responsible manner consistent with the supporting guidelines outlined within this document.


Privacy Policy

Verizon requires all employees, partners and suppliers to protect the privacy of information about our customers. Our Privacy Policy expresses Verizon’s commitment to protect customer privacy by notifying customers about how their data is being used and giving them choice and control over the use of their private information.


Universal Design Principles

We are committed to providing products and services that are accessible by the broadest range of customers, including youth, individuals with disabilities and seniors. To guide us in these efforts, we embraced a set of Universal Design Principles in 1987 that are now an integral part of the product design process throughout Verizon. We employ these principles in our relationships with customers, employees, shareowners and suppliers:

  • Provide quality service that can reasonably accommodate a broad range of diverse users, including youth, individuals with disabilities and seniors;
  • Review existing services to determine which services should be made more accessible;
  • Design and develop services, to the extent readily achievable, to be accessible to a broad range of users;
  • Market and provide services in a manner consistent with Universal Design; and
  • Employ these principles Verizon-wide in relationships with customers, employees, shareowners and suppliers.