If you believe you may be entitled to an exemption from federal, state, or local taxes, please follow the instructions below
For tax exemption of your telecom account* (voice, broadband /data/high speed internet/TV or long distance services), please call the Verizon Business Office at 1-800-VERIZON (1-800-837-4966) or the phone number displayed on your phone bill. You will be asked to provide your account numbers and an e-mail address or a fax number so you can receive instructions and a fax cover sheet to accompany the submission of your completed tax exemption documents.
Tax exemption requests for Verizon Wireless accounts should be directed to Verizon Wireless Customer Care
State and/or Local Tax Exemption Forms are required from all customers claiming exemption from state or local taxes. State and Local Exemptions vary from state to state; therefore, Verizon does not provide exemption forms. Please obtain an exemption certificate from the governmental body imposing the tax. Exemption forms must be provided to Verizon before any tax exemption is placed on an account.
Please contact your local taxing authority if you have questions about state and local tax exemption. For Federal Excise Tax Exemption questions, including eligibility, please contact the IRS at 800-829-4933.
Federal Excise Tax Exemption
Download the Federal Tax Certificate
Foreign diplomats must contact their Office of Foreign Missions directly to request tax exemption documents.
Although it is Verizon's desire to work with you to ensure that we bill taxes properly, it is your responsibility to determine and claim any tax exemption status or entitlement. You must also provide the supporting documentation. The IRS and most state and local governments place the responsibility of billing, collecting and remitting telecommunications and/or sales taxes on Verizon. As a result of this responsibility, Verizon must follow the applicable laws and regulations as they relate to administering customer exemptions. These laws and regulations sometimes require that Verizon be able to accept the exemption certificate in good faith. Generally, the receipt of a properly executed exemption certificate from exempt customers will allow Verizon to exempt the customer from taxes; however, there are instance when Verizon may ask further questions in order to accept the exemption certificate in good faith. By signing the Exemption Certificates from Federal Excise Tax (Form 2506-11) and/or any state or local exemption certificates, you are attesting that the exemption you are claiming from federal, state or local taxes is valid and that you are entitled to the exemption. In the event any of these certificates are disallowed on audit from the applicable government agency, you may be responsible for the taxes plus any associated penalties and interest. Additionally, fraudulent completion of exemption certificates may subject you to other civil or criminal penalties from the federal, state and/or local governments.
This form requires a signature.
Download the Federal Excise Tax Exemption Certificate(31 KB .pdf).