Terms & Conditions

Fios and DSL performance

Results from the FCC's 2016 study – 2016 Measuring Broadband America - Fixed Broadband Report – show that Verizon's Fios service delivered median speeds greater than 100 percent of the advertised download speeds. Verizon’s High Speed Internet (DSL) service delivered median speeds within the advertised range of expected speeds.+
 


Fios Internet performance

Speed tier Download speed Upload speed Latency Packet Loss
15/15 Mbps* 19.62 Mbps 14.75 Mbps 14.74 ms 0.31%
20/5 Mbps* 24.37 Mbps 5.46 Mbps 13.29 ms 0.21%
25/25 Mbps 27.82 Mbps 26.71 Mbps 11.81 ms 0.18%
35/35 Mbps* 42.02 Mbps 37.32 Mbps 13.22 ms 0.18%
50/25 Mbps 55.41. Mbps 26.71 Mbps 11.56 ms 0.14%
50/50 Mbps 55.41 Mbps 62.90 Mbps 11.56 ms 0.14%
75/35 Mbps 79.74 Mbps 37.57 Mbps 11.55 ms 0.14%
75/75 Mbps 79.74 Mbps 85.68 Mbps 11.55 ms 0.14%
100/100 Mbps** 116.17 Mbps 120.80 Mbps N/A N/A
150/150 Mbps** 150.42 Mbps 162.31 Mbps N/A N/A
300/300 Mbps** 305.83 Mpbs 346.97 Mbps N/A N/A
500/500 Mpbs** 513.60 Mbps 565.39 Mbps N/A N/A

High Speed Internet (DSL) performance

Our High Speed Internet service is provided over a copper network which is subject to performance variation due to a number of factors including distance from switching stations. Due to these performance variations, this service is sold as a range of expected speeds as opposed to a single value to provide clarity to our customers.

Speed tier Download speed Upload speed Latency Packet Loss

0.5-1 Mbps download*

0.384 Mbps upload

0.91 Mbps 0.35 Mbps 37.22 ms 0.15%

1.1-3 Mbps download

0.384-0.768 Mbps upload

2.48 Mbps  0.63 Mbps 39.65 ms 0.20%

3.1-7 Mbps download*

0.768 Mbps upload

5.66 Mbps 0.82 Mbps 37.05 ms N/A

7.1-15 Mbps download**

1 Mbps upload

11.32 Mbps N/A N/A N/A

 

Key definitions

  • Download speed refers to the speed of the connection when downloading from the internet to your computer.
  • Upload speed refers to the speed of the connection when uploading data from your computer to another computer somewhere on the internet.
  • Latency is an expression of how much time it takes for a packet of data to get from one designated point to another. In the Measuring Broadband America study, latency was measured by sending a packet that is returned to the sender and the round-trip time is considered the latency.
  • Packet Loss refers to the percentage of packets that are sent by the source but not received by the destination. The Measuring Broadband America study counted a packet as lost if the latency exceeded 3 seconds or if the packet was never received.

+The actual performance of an individual customer's broadband service may vary based on technology, network traffic, and a number of other factors. The information below was derived from various tests and is provided for informational purposes only. It is intended to provide you with an indication of the speeds obtained during such network testing. These results may not be fully representative of each individual customer's experience, and did not include variables such as customer inside wiring and Wi-Fi networks, customer computer configurations, additional customer-generated traffic on the customer's broadband connection, the performance to specific internet destinations that particular customers may be interested in, the performance of other internet-based content, applications and services, and other such factors.

*This service tier was not included in the FCC's 2016 study. The FCC’s 2015 study is the source of the data for the Fios 15/15 and 35/35 Mbps tiers and the HSI 0.5-1 Mbps download / 0.384 Mbps upload tier. The FCC’s 2013 study is the source of the data for the Fios 20/5 Mbps tier.  The FCC’s 2012 study is the source of the data for the HSI 3.1-7 Mbps download / 0.768 Mbps upload tier.

**This service tier was not included in the FCC's 2016 study. The data presented here is based on Verizon lab testing of this service tier. Lab testing simulated internet-based network activity in an access network environment.

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