Fios and DSL performance

Terms & Conditions

Results from the FCC's 2015 study+ – 2015 Measuring Broadband America - Fixed Broadband Report – show that Verizon's Fios service delivered on average more than 100 percent of the advertised download speed. Verizon High Speed Internet service performed on average within the advertised range of expected speeds.

Fios broadband performance

Speed tier Download speed Upload speed Latency Packet Loss
10M/2Mbps** 10.64 Mbps 1.99 Mbps 22.90 ms N/A
15/5 Mbps* 21.12 Mbps 5.45 Mbps 19.75ms N/A
15/15 Mbps 19.18 Mbps 13.87 Mbps 14.74 ms 0.31%
20M/5Mbps* 23.35 Mbps 5.38 Mbps N/A N/A
30M/5Mbps** 28.95. Mbps 5.35 Mbps N/A N/A
20M/20Mbps** 18.55 Mbps 19.92 Mbps N/A N/A
25M/25Mbps 27.56 Mbps 25.14 Mbps 15.21 ms 0.18%
35M/35Mbps 40.44 Mbps 36.77 Mbps 13.95 ms 0.18%
50M/20Mbps** 47.95 Mbps 18.98 Mbps N/A N/A
50M/25Mbps* 54.45 Mbps 55.42 Mbps 14.86 ms N/A
50M/50 Mbps 58.48 Mpbs 63.94 Mbps N/A 0.20%
75M/35Mpbs* 82.3 Mbps 37.41 Mbps 17.84 ms N/A
75M/75Mpbs 84.15 Mpbs 91.05 Mpbs N/A 0.22%
150M/65Mbps** 147.86 Mbps 62.55 Mbps N/A N/A
150M/150Mbps** 166.42 Mbps 180.64 Mbps N/A N/A
300M/65Mbps** 285.35 Mbps 70.72 Mbps N/A N/A
300M/300Mbps** 317.01 Mpbs 348.22 Mbps N/A N /A
500M/100Mbps** 516.25 Mbps 113.73 Mbps N/A N/A
500M/500Mbps** 513.93 Mpbs 560.61 Mbps N/A N/A

DSL (high speed Internet) performance

Our high speed Internet service is provided over a copper network which is subject to performance variation due to a number of factors including distance from switching stations. Due to these performance variations, this service is sold as a range of expected speeds as opposed to a single value to provide clarity to our customers.

Speed tier Download speed Upload speed Latency Packet Loss

0.5-1 Mbps download

0.384 Mbps upload

0.85 Mbps 0.31 Mbps 38.01 ms 0.15%

1.1-3 Mbps download

0.384-0.768 Mbps upload

2.23 Mbps  0.59 Mbps 39.72 ms 0.23%

3.1-7 Mbps download*

0.768 Mbps upload

5.87 Mbps 0.81 Mbps N/A N/A

7.1-15 Mbps download**

1 Mbps upload

11.32 Mbps N/A N/A N/A


Key definitions

  • Download speed refers to the speed of the connection when downloading from the Internet to your computer.
  • Upload speed refers to the speed of the connection when uploading data from your computer to another computer somewhere on the Internet.
  • Latency is an expression of how much time it takes for a packet of data to get from one designated point to another. In the Measuring Broadband America study, latency was measured by sending a packet that is returned to the sender and the round-trip time is considered the latency.
  • Packet Loss refers to the percentage of packets that are sent by the source but not received by the destination. The Measuring Broadband America study counted a packet as lost if the latency exceeded 3 seconds or if the packet was never received.

+The actual performance of an individual customer's broadband service may vary based on technology, network traffic, and a number of other factors. The information below was derived from various tests and is provided for informational purposes only. It is intended to provide you with an indication of the speeds obtained during such network testing. These results may not be fully representative of each individual customer's experience, and did not include variables such as customer inside wiring and Wi-Fi networks, customer computer configurations, additional customer-generated traffic on the customer's broadband connection, the performance to specific Internet destinations that particular customers may be interested in, the performance of other Internet-based content, applications and services, and other such factors.

*This service tier was not included in the FCC's 2015 study. The data presented for the 15/5, 20/5, 50/25, and 75/35 Mbps tiers is from the FCC’s June 2014 study..

**This service tier was not included in the FCC's 2015 study. The data presented here is based on Verizon lab testing of this service tier. Lab testing simulated Internet-based network activity in an access network environment.