Terms & Conditions

Network Management Guide

The network management information provided below is intended to provide further information regarding Verizon Online's network management practices.

Your use of Verizon Online services is governed by various service terms and conditions, including the Verizon Online Acceptable Use Policy (referred to as "AUP"). The various services terms and conditions and the AUPs that are applicable to residential and business customers of Verizon Online Internet access services are available from a central location on our Terms web page. Nothing in this guide serves to change your rights and obligations, or ours, under any Verizon terms of service, Acceptance Use Policy or other policies. The descriptions in this guide are provided for informational purposes only and may be changed at any time.

Congestion management

Verizon Online does not affirmatively manage congestion on the network through mechanisms such as real-time throttling, blocking, or dropping of specific end user traffic. There are no usage caps applicable to Verizon Online's Internet access services.

Bandwidth is provided on a per-line (not a per-device) basis. The speed of the service may vary based on network or Internet congestion, your computer configuration, your use of fios TV video on demand service (VOD), the condition of your telephone line and the wiring inside your location, among other factors. Your fios Internet service and fios TV VOD service share capacity on the fiber-optic connection to your home. The capacity available for your fios Internet access service may be reduced if you are watching multiple fios TV VOD titles simultaneously.

Application-specific behavior

Except as noted below with respect to blocking outbound traffic on port 25, Verizon Online does not block or rate-control specific protocols or protocol ports other than for security reasons as set forth below, modify protocol fields in ways not prescribed by the protocol standard, or otherwise inhibit or favor certain applications or classes of applications of traffic on our Internet access service.

If you use Verizon Online's domain name service (DNS) and type a nonexistent or unavailable Uniform Resource Locator (URL) or enter a search term into your browser address bar, Verizon Online may present you with a Verizon Online Error Assist web search page containing suggested links based upon the query you entered in lieu of your receiving an NXDOMAIN or similar error message. Verizon Online's provision of the Error Assist page may impact applications that rely on an NXDOMAIN or similar error message and may override similar browser-based search results pages. If you would prefer not to receive Error Assist pages from Verizon Online, you should follow the opt-out instructions that are available (i) by clicking on the "About" link on any Error Assist page and (ii) if the Verizon Online Toolbar is installed on your computer, by selecting Toolbar Settings (the wrench icon on the right side of the Verizon Online Toolbar) and selecting the "Disable Error Assist" option.

Access to email services may be provided to customers by Verizon Online, a Verizon affiliate, or a third party.  Email services provided by Verizon Online:

  • use the Verizon.net domain name
  • are subject to applicable policies regarding email usage such as limitations on sending email, email retention, and creation of sub-accounts, which can be found in our Email Policy, Anti-Spam Policy, and our Email Alias Policy.

In addition, you should know that Verizon Online:

Email services provided by a Verizon affiliate or a third party will be governed by the email provider's terms of service, as well as the email provider's applicable privacy, email, security and anti-spam policies.

Device attachment rules

You may attach any lawful device to the network as long as it does not harm the network or the provision of Internet access service, facilitate theft of service or a violation of our AUP or any terms of service, or harm other users of the service.

Verizon Online offers Premium Technical Support services for consumers to assist you in the installation and configuration of third-party devices. There is an additional fee for this service. If you desire such assistance, please visit our premium technical support site.


Verizon Online follows network security policies and practices intended to address threats to our network and customers. Online activity that violates our terms of service or our AUP or otherwise is targeted at or threatens to undermine the integrity or normal operation of our networks or services, or the security of our networks or our customers, may result in suspension or termination of service. We reserve the right at any time to take action to protect the integrity and normal operation of our networks and to safeguard our customers from Internet threats, including fraud and other forms of abuse. Such actions may include, but are not limited to, blocking, redirecting, or rate-limiting traffic using specific protocols, delivered over specific protocol ports, or destined for particular domain names or IP addresses associated with malicious activity.

If you feel your account is being threatened by any type of fraud or similar abuse, send Verizon Online an email at abuse@verizon.com.

If you use a Wi-Fi-equipped router provided by Verizon Online (or other third party router), that router may provide a capability for you to encrypt traffic transmitted between your wireless device and your Wi-Fi-enabled in-home router. We urge you to use this encryption setting to protect your service from being accessed by people you don't know and haven't authorized to use your service. Verizon Online provides step-by-step instructions for doing so. You are responsible for activity using your connection and you may be responsible for unlawful use by someone else -- like illegal downloading or uploading copyrighted material. Please note that Wi-Fi encryption does not encrypt traffic you send over the Internet -- it just provides encryption for the Wi-Fi portion of the communications path between your wireless device and your Wi-Fi-enabled in-home router.

If you are using a router or modem provided by Verizon Online, that router or modem may support advanced security features such as a firewall, parental controls, logging, and other networking features. For information on accessing and configuring such features in your Verizon Online-provided router or modem, please download and review the user manual that pertains to your device.

The Verizon Internet Security Suite (which may require an additional monthly fee) helps protect your computer, your personal information, and users of your service from a wide array of online threats -- 24/7 -- with automated updates to help shield you from the latest Internet threats. Similarly, Verizon Online's backup and sharing service allows you to schedule routine data backups to prevent file loss, store music, photos and more in one place, and share files with friends and family.

Effect of specialized services

The fios network is used to provide other services including fios Digital Voice and fios TV video on demand. The capacity available for fios Internet access service may be reduced temporarily during times of significant utilization of fios TV video on demand service in a particular area or due to other unusual events such as a network outage or failure. In addition, the capacity available for your fios Internet access service may be reduced if you are watching multiple fios TV video on demand titles simultaneously.

Verizon Online's Internet services are typically configured to use dynamic host-control protocol (DHCP) to provide subscribers with use of an Internet protocol address, which may be a publicly-routable Internet protocol address or a privately managed IP address utilizing CGN (Carrier Gateway NAT) technology.  Your broadband router or modem employs network address translation (NAT) to assign additional addresses for use by devices within your home network.