2013 Verizon Broadband Performance Disclosure Page

The Federal Communication Commission's "Measuring Broadband America February 2013" Report contains the most recent results of an ongoing, rigorous, nationwide performance study of residential wireline broadband service in the United States. The study examined service offerings from 13 of the largest wireline broadband providers and one satellite-based broadband provider using automated, direct measurements of broadband performance delivered to the homes of thousands of subscribers during September 2012.

The following chart is from the 2013 Measuring Broadband America-February Report and shows the average percentage of the advertised download speed delivered throughout the day for Verizon High Speed Internet (HSI) services. The percent of advertised speed is derived by dividing the average performance by the speed promised to the customer.


Verizon's High Speed Internet (HSI) service is provided over a copper network which is subject to performance variation due to a number of factors including distance from switching stations. In light of these performance variations, Verizon HSI service is sold as a range of expected speeds as opposed to a single value to provide clarity to our customers. Verizon HSI service performed within the advertised range of expected speeds 100% of the time, and provided an average during peak hours of 88% of top speed within the advertised range.

The actual performance of an individual customer's broadband service may vary based on technology, network traffic, and a number of other factors. The information below was derived from various tests and is provided for informational purposes only. It is intended to provide you with an indication of the speeds obtained during such network testing. These results may not be fully representative of each individual customer's experience, and did not include variables such as customer inside wiring and Wi-Fi networks, customer computer configurations, additional customer-generated traffic on the customer's broadband connection, the performance to specific Internet destinations that particular customers may be interested in, the performance of other Internet-based content, applications and services, and other such factors.

High Speed Internet Performance
Residential Speed Tier Small Business Speed Tier Download Speed Upload Speed Latency
.5M/.13M to 1M/.38M Up to 1 Mbps & Up to 1.5 Mbps 0.94 Mbps 0.45 Mbps 39.96 ms
1.1M/.38M to 3M/.77M Up to 3 Mbps 2.62 Mbps 0.45 Mbps to 0.79 Mbps 34.16ms to 36.96 ms
3.1M to 7M/.77M * Up to 5 Mbps & Up to 7 Mbps 3.53 Mbps to 6.09 Mbps 0.74 Mbps NA
7.1M to 15M/.77M * 10 – 15 Mbps 11.32 Mbps NA NA

* This service tier was not included in the FCC's study. The data presented here is based on Verizon lab testing of this service tier. Lab testing simulated Internet-based network activity in an access network environment.

Key Definitions

Download Speed – The speed of the connection when downloading from the Internet to your computer.

Upload Speed - The speed of the connection when uploading data from your computer to another computer somewhere on the Internet.

Latency - A synonym for delay is an expression of how much time it takes for a packet of data to get from one designated point to another. In the Measuring Broadband America study, latency was measured by sending a packet that is returned to the sender and the round-trip time is considered the latency.