What you’ll be doing...

Who are Verizon? In today’s rapidly transforming environment, we design, build, and operate the networks, information systems, and mobile technologies that help businesses and governments around the globe expand reach, increase productivity, improve agility, and maintain longevity. Our solutions across Connected Machines, Intelligent Networking and Mobile Workforce are designed to help enterprises pursue new possibilities and create entirely new revenue streams – more efficiently than ever. Our portfolio of solutions effortlessly meets the demands and challenges shaping technology and business today. We believe that businesses and individuals empowered by technology can change the world. We create solutions with that belief in mind; we perpetually challenge ourselves to enable, advance, and pave the way for new possibilities across a variety of industries.

This is an exciting opportunity for you to join Verizon as part of our Apprenticeship Programme working as part of our Client Services team whilst studying for a Level 4 apprenticeship in Business Administration.

Our Client Services Team are responsible for ensuring customer satisfaction every day. You will be responsible for assisting the service team in providing core customer service activities to a single technology or customer. As the voice of Verizon and an advocate for your customer as you work to continually improve our service.

In this rolea vital part of the customer experience is in your hands. The work will be fast-paced, results-oriented and involve working closely with other functional teams. This is a role where you will defuse the situation, isolate the core issue and address the customer’s concerns. You will be energized by the challenge of working through difficult situations and finding positive outcomes. The purpose of the team is to provide an enhanced customer experience from the point of contract signature/execution through the first invoice review via early engagement and ongoing communication. You will also support escalations for existing customer in the assigned base within the operational areas driving customer satisfaction and continued growth.

Alongside this exciting role you will also gain a Level 4 apprenticeship in Business Administration. As part of this course you will gain valuable on the job training and additional classroom and online learning covering aspects such as Understanding Organisations, Effective Communications, Planning and Managing Customer Service and Business Change.

Your day to day responsibilities will include, but not be limited to;

  • Supporting network optimization and business continuity activities
  • Resolving technical incidents and problems that impact customers’ service availability with escalation when appropriate.
  • Providing recommendations to resolve problems based on research and analysis of incidents
  • Producing a variety of reports to monitor the performance of our services.
  • Maintaining communication lines with assigned customer to manage service expectations.
  • Partnering with the account team and other cross-functional teams to meet customer needs.

What we’re looking for...

The right person for this role will;

  • Enjoy gathering information and understanding the facts of a situation
  • Like solving problems
  • Beflexible, dependable and work well on a team.

You’ll need to have:

  • An interest in Business and working to gain your Apprenticeship
  • Customer service work experience
  • Experience with the Microsoft Office product suite.

Even better if you have:

  • Prior telecommunications or related experience and knowledge of typical products and services.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.