Service Configuration Engineer

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Responsibilities

Verizon has announced plans to sell select data centers to Equinix.  This position will be included as part of the planned sale.

You will be part of a team that keeps Verizon ahead of the competition.  You will meet (and exceed) the ever-increasing demands of our customers, keeping everyone connected. You will use your expertise to solve complex problems and find unique solutions. You’ll have a positive impact on our organization, and change the way that our customers live, work, and play.

  • Build circuit cross-connections within the Managed Services Suites.

  • Build and provide bandwidth utilization reports for customers.

  • Configuring / integrating in-house workstations and servers.

  • Configuring / integrating customer servers.

  • Configuring in-house and customer networking devices (all sites).

  • Perform circuit migrations onto the newly deployed optical platform.

  • Complete managed hosting expedites and changes.

  • Troubleshooting customer routing + switching equipment.

  • Troubleshooting customer servers (multi-OS).

  • Perform data backup tape rotations for customers and in-house.

  • Serve as technical apprentice to IP Engineering Tier 2 (help complete CM's, etc).

  • Prepare and maintain all circuit labels within the meet point rooms.

  • Perform special customer requests in accordance with their respective SLA's (i.e. Citrix Rack and stack any networking equipment for customers and in-house.

  • Provide customer technical support for the Arsenal backup environment.

  • Responsible for the monitoring and completion of 3 different queues within Remedy (Service Center, OMG, NOC).

  • Provisioning facility access for customers and personnel.

  • Serve as a technical council for customers as well as in-house (sales and SECNOC).

  • Document any provider-level maintenance windows that will be service-impacting.

  • Escalate to appropriate group whenever network outages or assistance is required.

  • Support Installations on any cable creations or modifications.

  • Provisioning of xconnect ports (within Remedy + EPP database).

  • Provisioning facility access for customers and personnel.

  • Processing customer work orders and ODT's upon request from other departments (IFC's, xconns, etc).

  • Build circuit cross-connections within the meet point room.

  • Build interconnections within the peering room panels and both meet point rooms.

  • Build and provide bandwidth utilization reports for customers.

  • Configuring Stratum clocking services for customers.

  • Complete circuit hot-cuts for customers and in-house.

  • Train in-house personnel on new operations procedures.

  • Process new xconnect requests in the event that Service Center is unavailable.

  • Troubleshooting customer circuits.

  • Update ARIN SWIP records for customers.

  • Manage peering room walkway displays.

  • Perform equipment inventory (as directed by legal).

  • Prepare, test, run, and dress any type of circuit on any medium of networking cable (ABAM, coaxial, and fiber).

  • Rack and stack any networking equipment for customers and in-house.

  • Perform security walkthroughs throughout the building outside of normal operating hours.

Qualifications

Must have:

  • An Associate’s degree or equivalent experience.

  • One or more years of relevant experience.

  • A+ Certification.

  • Flexibility to work in a 24x7 environment.

Ideally, you’ll also have:

  • Certification in  CCNA, Network +, or Server +

  • One or more years of experience with the following areas: Build and troubleshoot servers, Support and Install Router, Build Network gear, Troubleshoot network problems.

  • Understanding of how to do back-up for customer.

  • Experience with troubleshooting cross-connects.

  • Linux Plus.

  • IBM gear.

  • Experience with testing different type of circuits, equipment and loading software.

  • Good customer service and communication skills.

  • Experience in Data Communications Networking.

Not to boast, but a little bit about us

Verizon powers America’s fastest and most reliable network. We’re also leading the way in cloud and security solutions, Internet of Things and video entertainment. Technology moves fast and so do we. We believe that bringing great ideas and customer experiences to life should be recognized and rewarded.  Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.  Different makes us better.