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Systems Performance Engineer

Systems Performance Engineer| Network | Annapolis Junction, MD, USA

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Responsibilities

This team is responsible for the cellular site performance with emphasis on voice, EVDO and LTE/4g for the Central/Southern OH area.  This individual will be responsible for evaluating performance of new cell site turn-ups, optimization and KPI reporting to ensure company performance meets targeted expectations

  • Uses real-time tools to pul in data, analyze and bring back into the process to analyze performance
  • Optimizes the network using traditional means
  • Investigates and resolves customer complaints regarding service
  • Works on customer complaints and trouble tickets by examining/interpreting performance metrics (i.e dropped calls, throughput rates) and data to determine what issues are most impactful
  • Typically addresses 6-12 issues per dayseveral times per week must conduct drive testing/field visits to resolve customer complaints and improve areas of troubleshooting
  • Configures systems and adds new equipment to network
  • Turns on new cell sites, making sure site is properly integrated into network and optimized for peak performance
  • Interfaces with all levels of management
  • Collaborates with other Network groups, (e.g., real estate, RF design, system performance, construction, etc.)
  • Typically manages multiple projects at a time
  • Uses traditional means of finding and resolving system issues
  • Utilizes multiple tools to optimize system performance


Qualifications

Bachelor's degree in Engineering or Electrical Engineering with a minimum of 2 years of telecom  experience with a system Performance role

Working knowledge of data analysis/post-processing tools such as Irisview, Windcatcher/Actix/

  • Demonstrate knowledge in design and optimization techniques for LTE/CDMA/EVDO networks.
  • Thorough background in RF theory, Antenna theory, and working knowledge of wireless voice and data test equipment including: Data-Pro/QXDM, pilot scanners, spectrum analyzers, GPS, post-processing tools such as Actix, Windcatcher and GIS tools such as MapInfo.
  • Ability to demonstrate proficiency in office computer applications: Excel, Word, PowerPoint, and Access - Ability to demonstrate good analytical troubleshooting skills.
  • Demonstrate the ability to perform the job functions with general guidance, and understand the job, department's, and company’s expectations and goals
  • Demonstrate decision making skills via appropriate use of available information and data; making sound decisions with minimal support from management; and being responsible for specific projects or definable portions of larger projects or processes
  • Demonstrate leadership skills, commitment to excellence, following company values and policies with integrity, initiating action accepting responsibility for results, maintaining good interpersonal relationships with team members, and making quality decisions
  • Demonstrate innovative ability by trying alternate solutions to resolve issues, and adjusting to a dynamic, changing business environment - Demonstrate organizational and planning skills by developing and completing concise project plans, and completing projects in a methodical fashion
  • Demonstrate good communication skills by communicating, verbally and in writing, in a clear and concise manner; listening attentively; applying appropriate grammar; and integrating large volumes of information from multiple sources
  • Ability to work flexible hours and support night or weekend work as needed

Overnight travel may be required. Driver's License required.



Equal Employment Opportunity


We are an equal opportunity employer m/f/d/v.



  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.




Job ID: 356389