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Security-Network Engineer

Security-Network Engineer| Network | Cary, NC, USA

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  • This position requires application of knowledge of established procedures, policies and best practices.
  • Must act as an escalation point for Tier2 to deal with any issue when required
  • Perform troubleshooting and diagnosis of complex enterprise security device incidents
  • Work with Design Engineer, Project Engineer and Project Manager on customer transition, implementation, or transformation projects
  • Serves as subject matter expert (SME) on customer security products and services.
  • Collaborate with Security Engineering and Project Management to create custom solutions for assigned customer.
  • Must understand how proposed architectural changes will impact the customers’ business and be able to articulate outcomes to technical and non-technical audiences.
  • Will have responsibility of taking ownership of assigned tasks, resolve tasks within assigned shift or correctly transition incident to oncoming shift if not resolved, track task to resolution.
  • Work with enterprise security device vendors to resolve complex incidents, replace defective hardware, receive software patches/fixes to resolve incidents.
  • Assess vendor vulnerability reports against existing customer devices. Work with customer to implement mitigation activities if required.
  • Required to give presentations via training sessions, web pages, or 1-on-1 training to Tier2, Tier3 peers and Project Engineers.
  • Will be required to use vendor provided tools, log files, Verizon provided tools/scripts, etc. to resolve complex incidents.
  • Required to understand 7 layers of OSI model and should be able to troubleshoot complex incidents involving first four layers.
  • Required to utilize available expertise and/or materials to resolve escalated incidents impacting enterprise security devices.
  • Position requires regular attendance on incident calls, review and understanding of documented processes, ability to update process documents, provide peer-to-peer training and interaction with high level Verizon and customer managers
  • Position requires Change Management participation to include; create/update/close change request in requisite change system, design change and submit change form, or review submitted change form and correct any deficiencies, stage or implement change and troubleshoot failed changes.
  • Assist Tier2 engineers with or perform troubleshooting, configuration, replacement, updating or installation of enterprise security devices.
  • Required to perform monthly checks of device operations to include; OOB testing, backups, password management, etc. Resolve any issues identified.
  • Develop scenarios to mock possible incidents for training purposes.
  • Create personal performance objectives/goals to align with corporate objectives.
  • Create, distribute, analyze and evaluate network management performance reports to requestor.
  • Perform in-depth research of assigned problems to identify resolution options, document options, select best option, present information to customer and implement approved resolution.
  • Create and present Root Cause Analysis (RCA) document when requested.
  • Participate in the Capacity Management process by analyzing and providing input for capacity reports to Project Engineer and Security Engineering.
  • Participate in audit and compliance assessments performed internally, by external vendors or by customer audit teams.
  • Perform other duties as required.

  • Ability to multitask, prioritize and resolve urgent issues.
  • Must have excellent understanding and knowledge of enterprise firewall functionality. This includes but is not limited to: Checkpoint (IPSO, NG, R65-R75, etc.), Cisco (PIX/FWSM/ASA), Juniper (SRX, ISG, NetScreen, etc.), Palo Alto, Fortinet, etc.
  • Must have advanced understanding of Caching/Proxy/AV devices. This includes but is not limited to: Bluecoat, Cisco, NetCache, etc.
  • Must have advanced understanding of Global/Local load balancing devices. This includes but is not limited to: F5 (LTM, ASM, 3DNS), Cisco CSS, Alteon, Redline, etc.
  • Must have advanced understanding of VPN devices. This includes but is not limited to: Juniper, Cisco, etc.
  • Must have advanced understanding of SSL devices. This includes but is not limited to: Alteon (Accelerators), Juniper, etc.
  • Must have advanced understanding of Enterprise Management tools. This includes but is not limited to: Provider-1, Enterprise Manager, CSM, etc.
  • Experience working in 24x7 centers with complex, mission-critical, high transaction, high availability environments.
  • Advanced understanding of networking technologies, eg. routers, switches, routing protocols, etc.
  • Excellent verbal and written communication skills and have the ability to work in a team environment.
  • Must be able to effectively interface with customer employees, Program Office employees, other Verizon employees and Senior Management
  • Must have enhanced Linux/Unix skills.
  • At least 2 years’ experience working with TCP/IP, Ethernet networks and troubleshooting tools (tcpdump, trace, etc.)
  • An advanced understanding of Internet protocols such as UDP, ICMP, DNS, SMTP, POP, HTTP, and SNMP
  • Extensive and hands on experience with both physical and network host level security.
  • ITIL Certification required (or must obtain within first year of hire).
  • Bachelor’s Degree preferred.




  • CISSP Information Security certification
  • Checkpoint CCSA/CCSE
  • Juniper Certification (JNCIA-FWV, JNCIx-SEC, etc.)
  • F5 Essential/Advance Certifications
  • Proxy Certifications (BlueCoat, Redline, NetCache)
  • Cisco Security certification(s)
  • Cisco Network certification(s)
  • Palo Alto certification(s)
  • Fortinent certification(s)
  • ITIL v2/3 certification
  • Linux/Unix scripting
  • Web Development/Scripting


Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.

Job ID: 339507