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Lead Engineer ORACLE Database Services

Lead Engineer ORACLE Database Services| Customer-service-client-care | Dortmund, NW, GERMANY

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Responsibilities

Engineer will provide services as the primary engineer assigned to customer accounts in support of their systems, infrastructure and daily administration and management.  Engineer will work closely with Service Managers and internal teams to ensure that all aspects of the customer's ongoing system support and administration are successful. Engineer will be responsible for the creation and maintenance of application flow diagrams, custom monitors, RTS (Return to Service) documents, and Knowledge base articles as needed. Engineer will be available for escalations 24x7 on an on-call basis. He/She will conduct ongoing training for first line support personnel on their assigned customer's environment. Identifies and corrects recurring technical issues within their assigned customer(s) environments. Advises customer and acts as their SME (subject matter expert) for their environment for ongoing upgrades and infrastructure improvements.



Qualifications
  • A solid experience profile that can be demonstrated with UNIX or UNIX like operating systems and ORACLE Databases using one or more of the operating systems below:
    • Red Hat Enterprise Linux on Intel x86-64
    • Solaris 8,9, or 10 on Intel X86-64 or SPARC
    • HPUX
    • AIX
    • FreeBSD, OpenBSD
  • Large environment experience working with enterprise server platforms; preferably HP Proliant, IBM xSeries, and Sun.
  • Strong working knowledge of Internet networking technologies and principals including TCP/IP and DNS/BIND.
  • Proven ability to absorb, master and leverage emerging technologies.
  • Creating code and scripting in operating system shells.
  • ORACLE Database Administration managing medium and large customer.
    1. Strong in Oracle 11g administration and
      1. Oracle RAC
      2. Oracle TDE/ Vaulting is requirement
      3. Backup and Restore (RMAN)
      4. SQL/Shell scripting
      5. Data guard & Data migration
      6. Documentation (IQ Documents)
  • Experience in support of and administration with any of the following:
    • Apache
    • TomCat
    • JBOSS
    • PHP
    • MYSQL
    • DNS/BIND
    • Postfix
    • Sendmail  
  • Networking architecture and troubleshooting, operations management.
  • Excellent communication and client relation skills.
  • Understanding of overall business functions and the impact of technical decisions on business results.
  • Strong sense of urgency in support of all customers.  Ability to understand business requirements for technical needs and utilize the business requirements information to prioritize work, develop solutions, and set urgency for others.
  • Exceptional analytical and problem solving skills, with logical problem solving from Layer 1 through Layer 7 of the OSI model.
  • Ability to work in a team environment that requires a great deal of independent thinking and work execution.
  • Demonstrated commitment to providing customer-focused quality service.
  • Excellent oral, written and interpersonal communications skills.
  • Exceptional documentation skills are required.
  • Exceptional planning skills and ability to work within change control parameters.
  • Ability to work well under pressure.
  • Ability to follow policies and procedures that dictate minimum standards for ticket handling, such as customer communication status updates, timelines for escalation, management communication status updates, etc.




Job ID: 342102