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Senior Network Engineer UC

Senior Network Engineer UC| Customer-service-client-care | Dortmund, NW, GERMANY

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We seek to hire a Senior Network Engineer for our Network Operations Centre in Dortmund which is responsible for ensuring that our customers receive a top class support service for any technical issues that may arise. This role will offer the opportunity to get involved in other projects as well as the day to day operational duties in a 3rd level support group.

Typical Tasks

  • Troubleshooting and resolving technical issues for Verizon customers with focus on Managed IPT Solutions (Cisco UC and MS Lync)
  • Providing advanced technical support of customer network solutions
  • Introducing state-of-the-art technologies and specialised customer network solutions into the operational environment
  • Providing internal groups and customers with subject matter expertise
  • Peer-review engineering design concepts and medium/high-impact planned change activity
  • Provide proactive identification and resolution of infrastructure risk



  • Preferably MCTS, MCITP or MCSA certification with experience with administration, implementation and troubleshooting of IPT (or equivalent level for MS Lync Environment)
  • Crossover knowledge to VoIP and legacy voice technologies
  • Deep technical experience of LAN/WAN/Wireless and voice technologies
  • Strong written and verbal English language skills
  • Strong interpersonal, analytical thinking, presentation and communication skills essential
  • Ability to work in a global team environment
  • Ideally ITIL V3 foundation

Job ID: 358925