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CALL CENTER SALES ASSOCIATE

CALL CENTER SALES ASSOCIATE| Call-center | Irving, TX, USA

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Summary

 Serves as a principal link between the company and its high value residential customers.
Receive numerous contacts each day and ensure customer satisfaction and revenue
growth through the sales of advanced products and services. Customer transactions focus on new service orders, moves and changes, but also include disconnects, billing
adjustments, inquiries, arrangements, and solving customer problems.



Responsibilities

 Customer Contact Sales Associate for our Sales Center of Excellence will work in a fast-paced call center environment ensuring customer satisfaction and revenue growth.
Retain customers by ensuring they have the right product or service offerings.
Identify cause of customer concerns and recommend solutions.
Customer contact is generally by telephone while conversing with the customer.



Qualifications

One year of Sales and customer service experience within the last five years.
Ability to navigate through multiple on line systems while speaking to customers.
Proficient in Microsoft Office Applications.

College degree in one of the following areas is preferred:
Business Management, Business Administration, Communications, Corporate Communications, Humanities, Marketing, Psychology, Sociology

Must be willing to work regularly scheduled shifts including day, evening, night, weekend and holiday shift assignments to facilitate coverage in the center. The center is open during the hours listed below:

7:45 am - 8 pm (M-F); 9 am – 6 pm (Sat)

Pay is hourly rate plus commission (70% Base/30% Commission). Wage credit may be granted for related experience and/ or college degree. Pre-employment testing required.



Salary Information
Hourly Rate: $10.62 - $20.34

Test(s) Required
Talent Skills Assessment
RepEvaluator
Sales & Service Structured Int


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Equal Employment Opportunity


We are an equal opportunity employer m/f/d/v.





Job ID: 334042

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