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Payroll Administrator-Time Reporting

Payroll Administrator-Time Reporting| Finance-and-accounting | Irving, TX, USA

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Responsibilities

At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

Payroll Administrator understands basics of common local, state, federal and or country payroll requirements and demonstrates a fundamental understanding of the payroll processing operations and key performance indicators that drive business. The position is responsible for processing and auditing pay based on time reporting activity to ensure accuracy of pay. Role demonstrates an understanding of the payroll processing tools (ERP, HR and Payroll, and time reporting systems) and the ability to use these appropriately to perform their tasks supporting Short-term Disability. In addition, this role must demonstrates a basic understanding of generally accepted accounting principles (GAAP) and basic understanding of organizational industry standards specific internal control concepts and principles. This position will support and rotate assignments within the Employee Data Maintenance function.

In addition to the responsibilities identified above this position is responsible for supporting and providing internal customer support for the transactions supported as well as general payroll inquiries through various Customer Service channels, which makes up 30 – 35% of this position’s job requirements. Customer Service is offered through telephone (ACD), email and live chat with Verizon employees. The candidate must have intimate knowledge and experience of customer service, be able to express empathy, and speak clearly and concisely, with both a polite and friendly attitude at all times, in both verbal and written communications. Service Level Objectives are set and monitored with this position. The candidate must be able to manage support of these inquires in parallel with their other duties.

Scope of responsibilities include but is not limited to the following:

 

Specific Responsibilities

  • Prepare and process payroll updates as required from time interface files (system feeders), daily change registers or manual updates.
  • Review various pay run reports to ensure the correct earnings codes are used for the proper pay type.
  • Validate union pay and other various special pay processing.
  • Perform audits of pay to determine overpayment amounts and distribute overpayment notifications.
  • Ability to upload time to the system in order to process online payments
  • Assists in gathering, deriving and processing inputs to the payroll system to support the gross to net calculation.
  • Produces accurate and effective information using simple queries and reporting tools (e.g., minimal table joins and conditional clauses needed).
  • Works to support the team as assigned, enabling the business through technology enhancements.
  • Focuses on implementing standardized and simplified processes.
  • Defined processing timeline schedules must be achieved to ensure the timely and accurate recording of all employee transactions.
  • Supports all customer service channel SLA’s, activities and key contact to ensure regular updates are maintained as it relates to processes, changes and/or announcements to assist in maintaining up-to-date information available to both customers and staff.
  • Identifies the need for special adhoc queries to assist in completing appropriateness review of fluctuation deviations from standard processing flow or expected results.
  • Support activities in support of testing changes impacting transactional processing that are the result of system upgrades, enhancements or changes brought about from policy, processing changes, vendor or legal review.
  • Interact within the Payroll Operations Support and Control teams to discuss change enhancements to existing system processes.
  • Supports internal and external audit compliance.
  • Seeks out continuous process efficiencies or improvements
  • Understands the end-to-end functional processes as well as how the functional processes integrate with the overall end-to-end payroll processes.

 

General

  • Generally works under existing standards and procedures; may require some interpretation. Exercises judgment within defined procedures and practices to determine appropriate action; works on problems of moderate scope where analysis of situations requires a review of identifiable factors.
  • Provides assistance in developing process documentation as well as content for the virtual agent.
  • Perform employee transactional payment updates within the Payroll system.
  • Provide support to Payroll Integration team as required relating to project development testing efforts.
  • Ability to identify and communicate process improvements as identified in the normal performance of daily functional activities.
  • Cooperatively interact with peers in HR, Benefits, and Benefit vendors to resolve employee questions/issues.


Qualifications

Skills Required

  • Strong interpersonal skills
  • Strong experience with PeopleSoft HRMS and Payroll processing responsibilities and system applications. Specifically in the area of Payroll Operations and employee data maintenance.
  • Experience with end-to-end payroll processing requirements.
  • Understanding of year end processing procedures and payroll rules.
  • Good working knowledge of Microsoft Office.
  • Strong Customer Service skills (both oral and written).
  • Finance Operations experience desirable, preferably Payroll.
  • Knowledgeable on Core HR and Payroll data elements.
  • Good organizational, time management and communication skills.
  • General understanding of required compliance with legal, regulatory, and financial requirements governing functional tasks and activities.
  • Ability to multi task, support day to day activities while managing customer inquiries.

 

Attributes Required

  • Possess knowledge of payroll practices, policies and procedures
  • Flexible scheduling to meet processing demands, as required
  • Results oriented, strong sense of urgency, proactive
  • Strong quantitative, organizational and analytical skills
  • Possesses strong communication skills (both oral and written)
  • Ability to communicate to Supervisor and Manager levels
  • Ability to manage multiple functions simultaneously
  • Team oriented individual who interacts and supports team members, team building
  • Ability to manage large work volumes, show flexibility, adapt easily to change

 

Candidate Qualifications:

  • Minimum of 1-2 years’ experience in HRMS/Payroll Processing/Timekeeping system applications
  • Education – Bachelor or Associate Degree or Certified Payroll Professional Certification or FPC.
  • 1+ years Customer Service experience

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.

Start creating powerful answers today.



Equal Employment Opportunity


We are an equal opportunity employer m/f/d/v.





Job ID: 341190

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