Your Recently Viewed Jobs

Administrator - Financial Operations - Payroll

Administrator - Financial Operations - Payroll| Finance-and-accounting | Lake Mary, FL, USA

Send to a Friend Print


Responsibilities

At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

Administrator Employee Data Maintenance, Data Entry

Primary Responsibility:

Payroll Administrator understands basics principles of recording payroll transactions within the HRMS/Payroll Processing system to ensure all employees are paid both timely and accurately. Also, demonstrates a fundamental understanding of the payroll processing operations, schedules and key performance indicators that support the operation. Role demonstrates an understanding of the payroll processing tools (ERP, HR and Payroll, and time reporting) and the ability to use these appropriately to perform their tasks supporting the record keeping of New Hires, Terminations, Military Pay, Special Pay, Deductions and Banking transactions. This position will support and rotate assignments within the Employee Data Maintenance function.

In addition to the responsibilities identified above this position is responsible for supporting and providing internal customer support for the transactions supported as well as general payroll inquiries through various Customer Service channels, which makes up 30 – 35% of this position’s job requirements. Customer Service is offered through telephone (ACD), email and live chat with Verizon employees. The candidate must have intimate knowledge and experience of customer service, be able to express empathy, and speak clearly and concisely, with both a polite and friendly attitude at all times, in both verbal and written communications. Service Level Objectives are set and monitored with this position. The candidate must be able to manage support of these inquires in parallel with their other duties.

Scope of responsibilities include but is not limited to the following:

Specific Responsibilities

Assists in gathering, deriving and processing inputs to the payroll system to support the gross to net calculation.

  • Produces accurate and effective information using simple queries and reporting tools (e.g., minimal table joins and conditional clauses needed).
  • Works to support the team to improve the business through technology enhancements.
  • Focuses on implementing standardized and simplified processes.
  • Performs detailed verification, review and preparation of payroll updates as required from vendor interface files, self-service or manual updates. Defined processing timeline schedules must be achieved to ensure the timely and accurate recording of all employee transactions.
  • Supports all customer service channel SLA’s, activities and key contact to ensure regular updates are maintained as it relates to processes, changes and/or announcements to assist in maintaining up-to-date information available to both customers and staff.
  • Supports internal and external audit compliance.
  • Seeks out continuous process efficiencies or improvements
  • Understands the end-to-end functional processes as well as how the functional processes integrate with the overall end-to-end payroll processes.

General

  • Generally works under existing standards and procedures; may require some interpretation. Exercises judgment within defined procedures and practices to determine appropriate action; works on problems of moderate scope where analysis of situations requires a review of identifiable factors.
  • Perform employee transactional payment updates within the Payroll system.
  • Provides assistance in developing process documentation as well as content for the virtual agent.
  • Provide support to Payroll Integration team as required relating to project development testing efforts.
  • Ability to identify and communicate process improvements as identified in the normal performance of daily functional activities.
  • Cooperatively interact with peers in HR, Benefits, and Benefit vendors to resolve employee questions/issues.


Qualifications

Skills Required

  • Strong interpersonal skills
  • Strong experience with PeopleSoft HRMS and Payroll processing responsibilities and system applications. Specifically in the area of Payroll Operations and employee data maintenance.
  • Experience with end-to-end payroll processing requirements.
  • Understanding of year end processing procedures and payroll rules.
  • Good working knowledge of Microsoft Office.
  • Strong Customer Service skills (both oral and written).
  • Finance Operations experience desirable, preferably Payroll.
  • Knowledgeable on Core HR and Payroll data elements.
  • Good organizational, time management and communication skills.
  • General understanding of required compliance with legal, regulatory, and financial requirements governing functional tasks and activities.
  • Ability to multi task, support day to day activities while managing customer inquiries.

 

Attributes Required

  • Possess knowledge of payroll practices, policies and procedures
  • Flexible scheduling to meet processing demands, as required
  • Results oriented, strong sense of urgency, proactive
  • Good quantitative, organizational and analytical skills
  • Possesses strong communication skills (both oral and written)
  • Ability to communicate to Supervisor and Manager levels
  • Ability to manage multiple functions simultaneously
  • Team oriented individual who interacts and supports team members, team building
  • Ability to manage large work volumes, show flexibility, adapt easily to change

Candidate Qualifications:

  • Minimum of 1-2 years’ experience in HRMS/Payroll Processing/Timekeeping system applications
  • Education – Bachelor or Associate Degree or Certified Payroll Professional Certification or FPC.
  • 1+ years Customer Service experience

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.

Start creating powerful answers today. 



Equal Employment Opportunity


We are an equal opportunity employer m/f/d/v.



  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.




Job ID: 331155

Like this career? Try these similar openings!