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Payroll Supervisor-Time Reporting

Payroll Supervisor-Time Reporting| Finance-and-accounting | Lake Mary, FL, USA

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At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

The Supervisor is responsible for the supervision, monitoring and career development of the Administrator functions whose responsibilities require the timely and accurate processing of all employee payments related to transactions involving timesheet changes and system uploads. Also, leading and monitoring staff to administer all employee customer service functions and responding to employee inquiries related to these functions. Compliance with external legal requirements is included in the scope of these responsibilities. This position will interact and provide input on policy and process decisions that integrate with HR, IT, General Ledger, and Legal in addition to providing supervisory support for stakeholder, and external vendor relationships..

In addition to the responsibilities identified above this position is responsible for ensuring their work group is supporting and providing internal customer support for the transactions they support as well as general payroll inquiries through various Customer Service channels, which makes up 30 – 35% of the Payroll Admininstrators job requirements. The supervisor ensures defined SLA’s are met amongst the day to day responsibilities. In addition, they will monitor each Consultant to ensure they are following the guidelines and procedures identified to ensure quality of the service provided. Customer Service is offered through telephone (ACD), email and live chat with Verizon employees. The candidate must have intimate knowledge and experience of customer service and be able to support these responsibilities in parallel with their other duties.

Scope of responsibilities include but is not limited to the following:

Specific Responsibilities

Understands basics of common payroll requirements and demonstrates a fundamental understanding of the payroll processing operations and key performance indicators that drive business.

  • Responsible for understanding the end to end processing of Payroll as well as the Time Reporting Systems and how the data interfaces into Payroll and downstream interfaces
  • This role must demonstrates a basic understanding of generally accepted accounting principles (GAAP) and basic understanding of organizational industry standards specific internal control concepts and principles.
  • Ensure all calculations are validated each payroll cycle and control reports are reviewed and signoff as defined by the business.
  • Ensuring processing service level agreements are maintained and provide to the Management to support monthly metrics. Processing of the payroll data in accordance with the prescribed timetables
  • Perform training and development process documentation related to work stream. Mentoring Admininstrators and providing career development feedback.
  • Responsible for updating and maintaining process documentation for their function to support audits and controls as well as overall process repository. Ensure updates are completed quarterly for all functions.
  • Responsible for ensuring balance of employee workload for the Administrators and maintaining the day to day workflow.
  • Monitoring functional metrics and maintaining service level agreements.
  • Maintain knowledge of Verizon procedures and guidelines related to data
  • Responsible to help identify automation, and standardization of processes in area of responsibility across Verizon. Present to upper management to support long term strategies.
  • Develop strong working relationships with stakeholders and peers to ensure processes are working effectively.
  • Works to support the team as assigned, enabling the business through technology enhancements.
  • Supports and monitors all customer service channel SLA’s, activities and key contact to ensure regular updates are maintained as it relates to processes, changes and/or announcements to assist in maintaining up-to-date information available to both customers and staff.
  • Identifies the need for special adhoc queries to assist in completing appropriateness review of fluctuation deviations from standard processing flow or expected results.
  • Ensure timely receipt of pay run reports and distribution to the Administrators.
  • Monitor the report review process to ensure updates are complete and accurate.
  • Review audit requests and overpayment notifications.
  • Understands the end-to-end functional processes as well as how the functional processes integrate with the overall end-to-end payroll processes.
  • Monitor the team performance and assist the payroll manager with annual performance appraisals and to identify and develop team goals and objectives
  • Run Cognos reports to validate union employee’s pay for accuracy.
  • Provide assistance to Systems team relating to project development testing efforts.
  • Support Global payroll responsibilities, where feasible and appropriate
  • Review and verify payroll deduction updates as required from vendor interface files or manual updates.
  • Data input is reviewed after interim calcs for accuracy

General Skills

  • Produces accurate and effective information using simple queries and reporting tools (e.g., minimal table joins and conditional clauses needed).
  • Generally works under existing standards and procedures; may require some interpretation. Exercises judgment within defined procedures and practices to determine appropriate action; works on problems of moderate scope where analysis of situations requires a review of identifiable factors.
  • Provides assistance in developing process documentation as well as content for the virtual agent.
  • Ensure payroll procedures are clearly documented and maintained
  • Perform employee transactional payment updates within the Payroll system.
  • Provide support to Payroll Integration team as required relating to project development testing efforts.
  • Ability to identify and communicate process improvements as identified in the normal performance of daily functional activities.
  • Cooperatively interact with peers in HR, Benefits, and Benefit vendors to resolve employee questions/issues.
  • Monitors the activities of a section to ensure processesperform as required
  • Provide support for annual Sarbanes Oxley audit and any related audits, as required
  • Ability to analyze situations or data and make sound decisions to obtain desired result
  • Provide leadership support of Global payroll functions, where appropriate.
  • Partner with process peers in HR, Finance, Accounting, Treasury, General Ledger and Legal to resolve complex/escalated employee questions/issues.


Skills Required

  • Strong interpersonal skills, with proven ability to manage diverse and decentralized teams.
  • Strong practical knowledge of Microsoft Project and MS Office.
  • Comprehensive understanding of end to end payroll processing requirements.
  • Good understanding of year-end processing procedures and payroll rules.
  • Background in Customer Service desirable, knowledge of Call Center Operations desirable.
  • Finance Operations such as Payroll experience desirable.
  • Excellent organization, communication and time management skills.
  • Background or knowledge of time reporting systems desirable.
  • Background in performing Payroll Liability account reconciliations to General Ledger.
  • Good understanding of required compliance with legal, regulatory, and financial requirements governing functional tasks and activities.

Attributes Required

  • Results oriented, strong sense of urgency, proactive and flexible
  • Superior quantitative, and analytical skills
  • Ability to communicate effectively with staff, Director, Executive Director and Vice President levels
  • Very strong organizational and communication (both oral and written) skills.
  • Strong analytical skills
  • Ability to supervise multiple functions simultaneously
  • Team oriented individual who interacts and supports team members, team building
  • Ability to manage large work volumes, show flexibility, adapt easily to change
  • Leadership
  • Team building
  • Facilitation
  • Conflict Management


Candidate Qualifications:

  • Minimum of 1-2 years’ experience in HRMS/Payroll Processing/Timekeeping system applications
  • Education – Bachelor or Associate Degree or Certified Payroll Professional Certification or FPC
  • 2-3 years Customer Service and supervisory experience

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.

Start creating powerful answers today. 

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

Job ID: 341201

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