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Credit-Collections Analyst

Credit-Collections Analyst| Finance-and-accounting | Lake Mary, FL, USA

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Significantly contributes to the delivery of our strategic objectives as an Individual Contributor, supporting our Finance organization and systems. Develop partnerships within the various business channels and also assists in establishing required linkages to the global Finance and IT organization. Works to support the team as assigned enabling the business through technology enhancements with various assigned tasks to collect and assimilate data.

Demonstrates understanding of systems and interdependencies of processes to drive the business toward the development of systems that enable processes. A further key responsibility of this position is to identify any improvement opportunities in this area and to contribute to the design and implementation of new processes or procedures as a result of identifying improvement opportunities. Value is provided to the enterprise by constantly improving the processes associated with the delivery of specific strategic initiatives to provide timely, accurate information, and to ultimately safeguard Verizon assets.

  • Provides subject matter expertise on complex processes or issues to the assigned team and work stream.
  • Develops, analyzes and interprets reports for managers providing recommendations to guide business decisions.
  • Maintains on going interaction with internal client groups and other functional areas relating to objectives, deliverables, resource allocation and related matters.
  • Develops, implements and maintains systems, procedures and policies for assigned work stream or function(s).
  • Ensures compliance with internal policies and controls, and with external regulations.
  • Undertakes complex projects and provides guidance on project related issues as needed.
  • Leads or participates, as required, in training and skills development initiatives as a Subject Matter Expert.
  • Participates in user acceptance testing activities associated with new or modified systems.
  • Fields issue escalations from internal customers and/or strategic partners and responds to customer inquiries as requested, ensuring issue and error resolution.
  • Identifies improvement opportunities for their work stream and works closely with either the internal team or service providers (if any) to enable the implementation of improvement opportunities.
  • Assists in assessing the services delivered by the strategic partners and validating that performance metrics established by service level agreements are met as applicable.

Specific role responsibilities include, but are not limited to:

  • Develop, manage and support collections strategies and initiatives through system administrative and maintenance, including, but not limited to the CACS and Strata systems.
  • Analyze all aspects of portfolio risk, and make strategic recommendations concerning the scope of work to be performed based on those risks.
  • Drive automation and monitoring of controls to improve financial performance, repair controls that are not functioning as intended, and enhance existing controls that address deficiencies in the strategy.
  • Ensures projects are delivered on time, maintains integrity of project scope and helps ensure projects stay within budget.



  • BA/BS in Accounting, Finance, Economics, Management Information Systems, Computer Science, or equivalent experience required
  • 4+ years collections systems experience required
  • Advanced experience with CFS Collections systems (e.g. CACS, CAS, Strata) preferred
  • Intermediate level of understanding for report query and design
  • Proficiency in Microsoft Office, especially in Excel, Access, and VISIO
  • Strong written and oral communications skills
  • Professional certification (e.g. SQL, Java) are preferred
  • Advanced experience in data mining using SQL is preferred
  • Experience in the preparation of system requirement and/or approach documentation is preferred
  • Advanced experience in macro development is preferred
  • Experience in the technology or telecommunications industry preferred

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.

We are an equal opportunity employer m/f/d/v.

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

Job ID: 341847

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