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Managed Security Services Advisor

Managed Security Services Advisor| Network | San Francisco, CA, USA

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The Managed Security Services (MSS) Security Services Advisor (SSA) functions as the primary client security advisor and service management liaison to assigned MSS clients, liaising between the Client, Security Operations Teams (SOC, Tier3, TAC, etc.), Engineering, Implementations, Development, Sales and other relevant Verizon organizations and affiliates. The SSA monitors the service delivery, takes actions and steps to verify and validate that the services are being delivered as contracted. Ensures client service requests are being handled in a professional and judicious manner. The primary goal of the SSA is to develop and maintain the Security Services Advisor relationship with the client and ensure satisfaction with service delivery, resulting in business expansion and renewal of service agreements. The SSA position requires a variety of skills and competencies based on a diverse set of roles and responsibilities as noted below, and any other duties or roles assigned.



  • College Degree (Bachelors) or the equivalent in years of experience.
  • Training/certification or college certificate in Project Management
  • Training/certification or college certificate in Quality Management (ITIL, Six Sigma, TQM, etc.)
  • Training/certification or college/technical school certificate in Network Security (CISSP, Security+, SANS, ISACA, Vendor Certificates, etc.)
  • Training/certification or college/technical school certificate in Networking, Network Security and/or Information Technology.


  • Must have proven successful Client service/management and/or networking/network security consulting experience.
  • Possess an in-depth knowledge and experience in a number of Technical Service Management interrelated areas in an outsourced service oriented environment in line with the level of position being hired for.
  • Possess the necessary skills (presentation), behaviors (communication & work ethic), and traits to be successful as a Client facing Security Advisor role.
  • Understands ITIL, service management and quality management practices.
  • Must have background and understanding of networking and network security technologies such as Firewalls, IDS/IPS, Proxies, Content Filtering, Application security, SIEM and Log, monitoring/management, Vulnerability management, risk and compliance.
  • Understanding of compliance requirements such as PCI, SOX, NIST 800-53, FISMA, ISO 27000, etc.

Equal Employment Opportunity
  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

Job ID: 358518