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Systems Peformance Engineer III

Systems Peformance Engineer III| Network | South Boardman, MI, USA

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Optimizes the network using traditional means.

Investigates and resolves customer complaints regarding service.

Works on customer complaints and trouble tickets by examining/interpreting performance metrics (i.e.dropped calls, throughput rates) and data to determine what issues are most impactful.

Typically addresses 6-12 issues per day—several times per week must conduct drive testing/field visits

to resolve customer complaints and improve areas of troubleshooting.

Configures systems and adds new equipment to network.

Turns on new cell sites, making sure site is properly integrated into network and optimized for peak performance.

Interfaces with all levels of management.

Collaborates with other Network groups, (e.g., real estate, RF design, system performance,construction, etc.).

Typically manages multiple projects at a time.

Uses traditional means of finding and resolving system issues.

Utilizes multiple tools to optimize system performance

  • Bachelor's degree in Engineering or Electrical Engineering with a minimum of 4 years of telecom experience or equivalent work experience required.
  • Experience with and knowledge of Ericsson base station equipment and translations preferred.
  • Working knowledge of data analysis/post-processing tools such as Irisview, Windcatcher/Actix or similar tools
  • Demonstrate knowledge in design and optimization techniques for LTE/CDMA/EVDO networks.
  • Thorough background in RF theory, Antenna theory, and working knowledge of wireless voice and data test equipment including: Data-Pro/QXDM, XCAL, pilot scanners, spectrum analyzers, GPS, post-processing tools such as Actix, Windcatcher and GIS tools such as Xmap.
  • Ability to demonstrate proficiency in office computer applications: Excel, Word, PowerPoint, and Access - Ability to demonstrate good analytical troubleshooting skills. Ability to perform the job functions with general guidance, and understand the job, department's, and company’s expectations and goals
  • Demonstrate decision making skills via appropriate use of available information and data; making sound decisions with minimal support from management; and being responsible for specific projects or definable portions of larger projects or processes
  • Demonstrate leadership skills, commitment to excellence, following company values and policies with integrity, initiating action accepting responsibility for results, maintaining good interpersonal relationships with team members, and making quality decisions.
  • Demonstrate innovative ability by trying alternate solutions to resolve issues, and adjusting to a dynamic, changing business environment - Demonstrate organizational and planning skills by developing and completing concise project plans, and completing projects in a methodical fashion.
  • Good communication skills both verbally and writing, in a clear and concise manner; listening attentively; applying appropriate grammar; and integrating large volumes of information from multiple sources
  • Ability to work flexible hours and support night or weekend work as needed, Overnight travel may be required. Driver's License required.
  • Takes ownership of issues and drives them to resolution, Is self-motivated and efficient with minimal supervision.

Equal Employment Opportunity
  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

Job ID: 358164