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  •  What does Verizon support? Generally, Verizon supports the software and equipment provided with your Verizon service, but we cannot support software and equipment that you obtain from third parties. The following support boundary information gives specific examples of what is and isn't supported by Verizon Technical Support.

    If your support need is beyond standard Verizon support boundaries, you have several options. With Verizon Premium Technical Support, you can get assistance with problems not covered by standard technical support. With the Verizon Community Forum, you may find help and advice on a wide range of topics from other knowledgeable customers. For help with third-party software and devices, you should try contacting the manufacturer, or you may consider working with a reputable customer support service or professional in your area.
    Internet service Support options
    Internet connectivity with Windows XP, Vista, Windows 7, and MAC OS X or higher

    In-Home Agent

    *HSI Web Support

    FiOS Web Support
    Live Support
    Verizon-provided routers and modems including installation, configuration, and wireless setup In-Home Agent HSI Web Support

    FiOS Web Support
    Live Support
    Email software setup for Outlook, Outlook Express, Windows Mail, or MacMail In-Home Agent HSI Web Support

    FiOS Web Support
    Live Support
    Email software setup for Thunderbird or other third-party email software Not supported by standard Technical Support. Upgrade to Premium Technical Support
    Operating system software such as system updates, browser installation, service packs, blue screens, etc. Not supported by standard Technical Support.
    Upgrade to Premium Technical Support
    Third party software and applications such as Excel, Word, iTunes, Facebook, etc. Not supported by standard Technical Support.
    Upgrade to Premium Technical Support
    Verizon Internet Security Suite / PC Security also referred to as VISS N\A HSI Web Support

    FiOS Web Support
    Live Support
    Third-party provided Internet security products such as Norton anti-virus, various anti-spyware, pop-up blockers, phishing filters, etc.

    Not supported by standard Technical Support to include uninstalling the software in order to install VISS.

    Upgrade to Verizon Internet Security Suite.

    Peripheral devices and equipment such as printers, monitors, PDAs, iPods, etc. Not supported by standard Technical Support. Upgrade to Premium Technical Support
    Move PC to new location Not supported by standard Technical Support. Upgrade to Premium Technical Support
    * - High Speed Internet


    TV service Support options
    Verizon-provided equipment, services, and applications such as DVRs, STBs, VOD, PPV, cables, cards, remotes, etc. In-Home Agent Web Support Live Support
    Non-Verizon Equipment such as third-party DVRs, TiVo, VCR and/or DVD player support, surround systems, etc. Not supported by standard Technical Support. Upgrade to Premium Technical Support

     

    Phone service Support options
    Dial tone functionality and troubleshooting In Home Agent Web Support Live Support
    Voice features/programming provided by Verizon such as voicemail, call forwarding, anonymous call block, etc. In Home Agent Web Support Live Support
    Non-Verizon long distance service Not supported by Verizon, please contact your service provider.
    Non-Verizon VOIP (e.g., Vonage, Skype, etc.) Not supported by Verizon, please contact your service provider.
    Customer phone equipment Not supported by Verizon, please contact the manufacturer.


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