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Home

Home Control: Choose your service

Door Locks Troubleshooting

Door Locks allow you to remotely unlock or lock your home's door.

 

You can grant entry to guests, service people or other infrequent visitors without having to give out your key or be home to open the door.  

 

Need more help?

Door locks general help

 

 

 

Door Lock image

 

 
 
 
Door lock image
Door Lock Issue Solution

 

I forgot my Door Lock User Code 

 

Door Lock User Codes allow someone to unlock your Door Lock-- without your unlocking the door remotely.

If you forget or need to reset your Door Lock User Code: 

  1. Login to the Home Monitoring and Control Web site.
  2. From the Home Control main menu, select Device Settings and select your Door Lock.

  3. Under User Codes, select Edit, enter a 4-digit User Code and click Save. Note: For security reasons, your User Code appears as a series of asterisks (***).

 

My User Code is not working

 

Verify that you have the correct User Code: From the User Code tab, click Edit to review the User Code you specified.

Make sure the User Code is not disabled: From the User Code tab, click Edit to review the User Code’s status. Make sure the Disabled radio button is unchecked.

Review the User Code’s schedule: Review when the User Code is set to run. The User Code will not open the door lock outside of the time or day that is established for the User Code to activate. Review or edit the User Codes settings for when the User Code can be used to unlock the door.

Click Save to save your settings.

I cannot connect my Door Lock to my Home Control network

Make sure the the Gateway device is within 5 feet of your door lock, while performing the Setup WIzard steps. The Door Locks is only paired with the Gateway Device -- not the Remote Control.

 

Make sure the lock connectors are snapped together before you attempt to pair or connect  the door locks.

 

Pair the Door Lock device with the Gateway Device last, as it takes approximately 3 minutes for the Door Locks to successfully pair and appear as an active device from the Home Monitoring and Control Web site. After you pair the Door Lock, approximately 1 minute passes before a blinking green light indicates a successful pairing; approx another minute will pass before the door lock appears as an active device on the Home Monitoring and Control Web site. Note: A red blinking light indicates that pairing was not successful.

I need help unlocking my door.

To unlock the door: Enter the door PIN code, a green light on the door lock blinks for 5 seconds, allowing access to your home before the door automatically locks again.  Make sure the (4) AA-size batteries are inserted correctly in the door lock and fully charged.

If you cannot unlock your Door Lock: Make sure the door lock batteries (9V and AA batteries) are inserted correctly and fully charged.

  • Door Lever Keypad Lock: If the (4) AA batteries are low, you will see a short series of red flashes followed by a short series of green flashes before the door locks again (after 5 seconds). If the (4) AA batteries are dead, you will see a red light flash for 5 seconds and the lock will not open.
     

  • Deadbolt Lock: If the 9V battery is low, you will see a short series of red flashes followed by a short series of green flashes before the door locks again (after 5 seconds). If the (3) AA batteries are low, you will first see a short series of green flashes followed by a short series of amber flashes before the door locks again (after 5 seconds).If the 9v battery is dead, you will see a red  light flashing for 5 seconds and the lock will not open. If the (3) AA batteries are dead, you will first see a short series of green flashes followed by a short series of amber flashes before the door locks again (after 5 seconds).

I dont get a notification when I unlock my door.

A notification about the door being unlocked is only sent if you enable the “Door Unlocked” setting in the Notifications setup (via email or SMS). Note:  Using a key to lock/unlock your door will not cause a notification to be sent to you.

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