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I forgot my user name and password; what should I do?

Need help? Review steps for resetting your Verizon Online password.
Password change tips
  • Your password should be case-sensitive.
  • Use a combination of at least six numbers and letters.
  • Don't use your user name in any form (e.g., spelled backwards or with a number added to the beginning or end).
  • Avoid using a single word, from any language, with a number added to the beginning or end.
  • Your password cannot include such characters as /, #, *, or a blank space.
  • Please allow up to one hour for your password change to take effect.
See Also: Why do I need my user name and password?
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