Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities

    Verizon Business Sites

  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy


    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support  

    Community help





  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.






    See what's Trending!


FiOS Internet

How do I change my Verizon Online password?
  1. Login to your Verizon Account.

  2. In the Primary Account area, click Edit password or secret question.

  3. In the Current Password field of the Change Password area, enter your current password.

  4. In the New Password field, enter your new password.

  5. TIP: Your new password must be comprised of 6 to 20 alphanumeric characters (e.g. 1, 2, 3, a, b, c, etc.), keeping in mind that passwords are case-sensitive. Your password cannot include symbols (e.g. /, #, *, etc.) or blank spaces. Choose a password that is difficult for others to guess by using a combination of letters and numbers.

  6. In the Reenter New Password field, enter your new password again.

  7. NOTE: If Verizon determines that your password is too easy for others to guess (e.g. 123456, abcdef), you will prompted to choose another password.

  8. Click Submit.

  9. TIP: Update the password in any third party applications, such as Outlook, that you use to access your Verizon email.

Privacy SettingsAccept CookiesAccept Cookies
Verizon SignIn Alerts

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

Support Tools

Watch FiOS


  • Visual 411