Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
Home

FiOS Internet



My Email is Not Working (Message Center or Webmail)

There are several reasons your email may not be working. Review the following scenarios and solutions below.

 

Is your Email Software not working?

______________________________________________________________________

 

I can't send or receive email

Most issues can be solved by answering a few questions:

______________________________________________________________________

 

I can view email in Outlook but not in Message Center or Webmail

Your Outlook email settings may be setup to automatically remove email from the Verizon server once you download and view email in Outlook. Anytime you open email messages, they are downloaded to that computer, removed from the Verizon server -- and not accessible from any other computer or via the Web.

 

Step-by-Step Solution

Learn more about setting up email software to view emails in Outlook and Webmail or Message Center.

 

______________________________________________________________________

 

I can't sign in or access my email

There are several possible solutions for sign-in or access issues.

______________________________________________________________________

 

Other common email issues

I need help with deleted emails

I need help importing an old email account



Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=46661,17989,16916,45999,46664,16955,16915,46602;
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Deals

Account & Services

Email, News & TV

  • Check Email
  • Announcements

Support Tools