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Connecting an Xbox 360 or Xbox One to a Wireless Home Network
Before you begin: You’ll need your network's SSID, encryption type (WPA2, WPA or WEP), and encryption key. You can find this information in one of three ways:
  • Review the sticker on the back of your router or gateway. The sticker displays the SSID and encryption key information. By default, some routers and gateways are configured as WPA. You may have to choose WEP if the device you wish to connect is not accepting WPA mode.

  • Use In-Home Agent to view your settings: You can access In-Home Agent on a computer that is already connected to Verizon Online. Within In-Home Agent, go to the Networking tab and select Retrieve SSID and WEP/WPA key.

  • Log in to your router or gateway from a computer already connected to your wireless network. The instructions you follow depend on the type of router or gateway you use to connect to Verizon High Speed Internet.
Need additional help?

Xbox product support is outside the normal Verizon Support boundaries, but additional information is available through:

1)Verizon Premium Technical Support

2)Verizon Forums

3)The manufacturer of your game console

To connect an Xbox 360 or Xbox One to your wireless home network:

The directions for connecting an Xbox 360 or Xbox One to your wireless network are dependent on the version of software running on your Xbox. Select the graphic below that looks like the version displayed on your Xbox 360 or Xbox One.

XBox 360

 

XBox LIVE

Xbox 360




See also: How can I tell what products are supported by Verizon?
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