Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Home

FiOS Internet



Troubleshooting the Actiontec MI424WR router
In Home Agent

Use the In Home Agent to troubleshoot your connection issues. Let the Wizard do the work and provide possible resolutions for any issues it finds.


You can also use the Power, Internet, and Ethernet lights on the front panel of the Actiontec router to help diagnose home networking connectivity issues. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

Note: You might want to print these directions to make the troubleshooting process easier.

Figure depicting the lights on the front panel of the Actiontec router
 
  1. Is the Power light illuminated?
Download the complete instructions for easy printing. Download the complete instructions for easy printing.
Your router is unable to connect to the Verizon FiOS service
  1. Is the Ethernet WAN light illuminated?
    • Light is green: The connection between the router and Verizon Online is established. Go to Step 3.
    • Light is off:
    • .

  2. Is the Internet light illuminated?

  3. If the Actiontec router is connected to your computer using an Ethernet cable, are any Ethernet lights illuminated E1, E2, E3, or E4)?
  4. Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights.


  5. Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.


  6. If you're still unable to connect to the Internet, please contact the Verizon Fiber Solutions Center.

Return to Actiontec Troubleshooting Return to Actiontec MI424 WR Router Information


Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=43315,46405,46407,46406,46396,46396,46396,15168;;SolutionDesc2=46400,46224
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools