Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
Home

FiOS Internet



Troubleshooting D-Link DI-624 or DI-604 router issues You can use the lights on the front panel of your D-Link DI-624 router to help diagnose home networking connectivity problems. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

Note: You might want to print these directions to make the troubleshooting process easier. Download the complete instructions for easy printing.

Figure depicting the lights on the front panel of the D-Link DI-624 router
D-Link Wireless Router


  1. Is the Power light illuminated?

  2. Is the WAN light illuminated?

  3. If the D-Link router is connected to your computer using an Ethernet cable, are any Local Network lights illuminated (E1, E2, E3, or E4)?

  4. If your computer uses a wireless network adapter to connect to the network, is the WLAN light illuminated?

    • Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights.


    • Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.


    Privacy SettingsAccept CookiesAccept Cookies SolutionDesc2=47563,47564,47566,47565;;SolutionDesc1=47563,47564,47566,47565;SolutionDesc3=17073,17073
    Verizon SignIn Alerts

    Sign in

     

    for personalized, convenient support

    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house

     

    Shop FiOS

    • FiOS Internet
    • FiOS TV
    • FiOS Digital Voice
    • FiOS Deals

    Account & Services

    Email, News & TV

    • Check Email
    • Announcements

    Support Tools