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 Using the ping command in Windows 2000 or XP to test the connection between your computer and router
  1. Click Start in the bottom Taskbar.


  2. Click Run. [Show Me]


  3. Enter cmd in the Run window.

    [Show Me]


  4. Figure depicting Command prompt

    • If "Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)" displays, the connection is good and the signal successfully reached the router or gateway.


    • If "Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)" displays, the connection is faulty and none of the signals did reached the router or gateway.


    • A "Destination host unreachable" or "Request timed out" error message also indicates the connection is faulty and the signal did not reach the router or gateway.
      • Check the physical connection between your computer and the router or gateway.
      • Check your router settings.
      • Contact your computer manufacturer for assistance. You may have to uninstall and then re-install the drivers for your Network Interface Card because they are corrupt, or you may have a defective or damaged interface card.






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