Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

High Speed Internet

Connecting a DROID Eris to your wireless home network
Before you begin: You’ll need your network's SSID, network encryption type (WPA2, WPA or WEP), and encryption key. You can find this information in one of three ways:
  • Review the sticker on the back of your router or gateway. The sticker displays the SSID and encryption key information. By default, some routers and gateways are configured as WPA. You may have to choose WEP if the device you wish to connect is not accepting WPA mode.
     
  • Use In-Home Agent to view your settings: You can access In-Home Agent on a computer that is already connected to Verizon Online. Within In-Home Agent, go to the Networking tab and select Retrieve SSID and WEP/WPA key.
     
  • Log in to your router from a computer already connected to your network. The instructions you follow depend on the type of router or gateway you use to connect to Verizon High Speed Internet.

To connect a DROID Eris to your wireless network:

  1. From the home screen, touch the Applications tab (located in the lower-left).

    Apps button
     
  2. Touch Settings. [Show Me]
     
  3. Touch Wireless controls. [Show Me]
     
  4. Touch Wi-Fi settings. [Show Me]
     
  5. Ensure Wi-Fi is enabled by confirming that the Mobile Network box is checked. [Show Me]
     
  6. Touch the name of the network you want to join.

    Connect to Network
     
  7. Enter the your network's security encryption key in the Wireless Password field and touch Connect.

    Enter Security Key

To connect a Samsung Galaxy S3 to your wireless network:

  1. From the Home screen, tap the Menu key
    Galaxy Samsung S-3

  2. Tap Settings
    Galaxy Samsung S-3

  3. Tap Wi-Fi
    Galaxy Samsung S-3

  4. Under the Wi-Fi networks section, select your desired network
    Galaxy Samsung S-3

  5. Enter the wireless password, if required
    Galaxy Samsung S-3

  6. Tap Connect
    Galaxy Samsung S-3


To connect a Windows Phone 8 to your wireless network:

  1. From the Start screen, swipe right to the Apps screen
    Windows Phone 8

  2. Scroll down and tap Settings
    Windows Phone 8

  3. Tap Wi-Fi
    Windows Phone 8

  4. Under Wi-Fi networking, across from the word Off, tap the switch to turn on Wi-Fi
    Windows Phone 8

  5. Tap a network to connect to
    Windows Phone 8

  6. If prompted, enter the password and click done.
    Windows Phone 8

  7. Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=46131
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411