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What if I have trouble connecting?
  1. Ensure you are at a valid Verizon Wi-Fi location using the Wi-Fi Connect Location Directory.
    • Verizon Wi-Fi is only available at supported Verizon Wi-Fi hotspots found in this directory.

  2. Verify that you have Wi-Fi turned on. Most computers have a Wi-Fi switch, which can be turned on or off to control whether your computer is actively looking for wireless networks.

  3. If the Verizon Wi-Fi Connect software is currently running, stop and restart the software.
    • Stop the Verizon Wi-Fi Connect software by right-clicking the Wi-Fi Connect icon in the right Taskbar and selecting Exit.
    • Click Start in the left Taskbar and select All Programs.

    • Click Wi-Fi Connect and select Wi-Fi Connect. This will restart the Wi-Fi Connect software.
      Wi-Fi Connect
  4. Use Windows to repair your wireless connection.
    • Windows XP
      • Right click the wireless network connection icon in the right Taskbar and select Repair. [Show Me]
    • Windows 7 or Windows Vista
      • Right click the wireless network connection icon in the right Taskbar and select Diagnose and Repair. [Show Me]
  5. Reboot your laptop or netbook computer.

  6. If you have enabled the logging feature in the Verizon Wi-Fi Connect software, you can review the log file to help diagnose the connection issue.The name of the log file is VzConnectLog.txt.
    • Windows XP stores the log file at C:\Documents and Settings\All Users\Application Data\Wi-Fi Connect\Config.
    • Windows Vista stores the log file at C:\ProgramData\Wi-Fi Connect\Config.
    • Windows 7 stores the log file at C:\ProgramData\Wi-Fi Connect\Config

  7. Additional troubleshooting information is available in the Wi-Fi Connect User Guide .


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