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Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
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High Speed Internet

  1. Click Start in the bottom Taskbar.


  2. Click Run. [Show Me]


  3. Enter cmd in the Run window. [Show Me]


  4. Enter ping verizon.net and press Enter.

    Figure depicting Command prompt

    • If "Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)" displays, the connection is good and the signal successfully reached the Internet server.


    • If "Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)" displays, the connection is faulty and none of the signals did reached the Internet server.


    • A "Destination host unreachable" or "Request timed out" error message also indicates the connection is faulty and the signal did not reach the Internet server.
      • Check the physical connection between your computer and the router or gateway.
      • Check the physical connection between your High Speed Internet cable and your router or gateway.
      • Check the physical connection between the High Speed Internet cable and the wall connector.
      • Check your router settings.
      • Contact your computer manufacturer for assistance. You may have to uninstall and then re-install the drivers for your Network Interface Card because they are corrupt, or you may have have a defective or damaged interface card.




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